The ideal candidate is an experienced, high-energy and empowered individual who will proactively provide constant support and guidance to the Front Desk team.
Responsible for thorough knowledge of management company policies and property community policies.
Responsible for maintaining the required property uniform and ensuring a professional appearance and attitude at all times.
Responsible for courteous, efficient response at all times.
Posts room charges and taxes to guest accounts.
Processes guest charges voucher and credit card vouchers.
Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
Transfer charges and deposits to master accounts.
Checks to see that all charges are assigned to the appropriate departments.
Follow the End of Day / Night Audit Checklist
Must have complete knowledge of emergency procedures.
Balance the day’s charges, making corrections as necessary.
Understand principles of auditing, balancing, and closing out accounts.
Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
Understand and knows how to perform check-in and check-out procedures.
1-3 years experience working in a Front Desk/Hotel environment
Cash Handling experience a plus
Must be able to communicate effectively with others.
Encourage synergy and team work among the team.
Outstanding organizational and time management processes.
Exhibits a high level of professionalism in all interactions/situations.
Ability to develop, plan, and implement short and long-range goals.
Must be able to work weekends, holidays and all overnight shifts
Reliable and have a sense of urgency