Director of Product Management and Quality Operations

Wyndham Hotels & Resorts - Parsippany, NJ (30+ days ago)3.7


Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

The Blue Thread uniting these household names and nearly 25,000 hotel, condo and home redemption options is Wyndham Rewards®, the richest and simplest rewards program in the business. Wyndham Rewards continues revolutionizing the loyalty landscape with its simple-to-use, generous points earning structure along with a flat, free night redemption rate—the first of its kind for a major loyalty program. Wyndham Rewards members—more than 56 million and counting—can earn and redeem points for hundreds of rewards options around the world every day.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 associates worldwide.

The Director, Product Management and Quality Operations is responsible for operationalizing the digital roadmap for Wyndham Hotels & Resorts’ 20 brands across all platforms (brand websites, mobile applications, on-property technology, etc.). This seasoned, hands-on leader partners with key stakeholders to prioritize, organize and align enhancements and defect fixes, ensuring all business requirements are accurately captured, traceable, tested and deployed. This cross-functional leader creates and maintains the processes, framework and resources to ensure releases are deployed with quality and excellence. This role partners closely with members of the Digital Product Team, UX, Design, Copy, Analytics and I.T., as well as external agency partners.

This role is focused on ensuring high stability, reliability and performance of the websites and mobile apps which will result in continuous improvements to our digital channels, directly impacting revenue and customer experience.

This position reports to the Sr. Director, Digital Products and Corporate Sites and leads a team of at least two associates who will support critical activities powering Wyndham’s transactional websites, including structure and gather business requirements for new projects and bug fixes, lead/conduct quality assurance by defining testing strategy, lead team to test new and existing functionality (regression testing) and oversee front end development of specific functionality in conjunction with Information Technology Partners.

Responsibilities

Manage daily relationship with internal and external technology partners involved in releases for brand and corporate websites, identifying recurring and ad-hoc deliverables, driving quality and timeliness of deployments with minimum defects.

Oversee and provide guidance for the creation, and ultimately the ongoing utilization and upkeep, of a repository of business requirements that document functionality behind all sections of the transactional sites; Review/approve requirements for new functionality and site defects.

Plan, direct, and coordinate technology projects and teams for the maintenance of our digital platforms and integration processes for continuous reliability and revenue growth.

Define testing strategy, success criteria, structure test plans and testing materials, engaging with stakeholders across the company to assign testing tasks and drive successful completion when software releases are deployed.

Provide general supervision and business-level guidance to the RUN / Maintenance Support team in order to maintain consistency throughout the product life cycle including design definition, build, quality checkpoints, user acceptance testing and production deployment. Maintain responsibility for monitoring the requirements and attending meetings with developers to understand the details, dependencies, and status of all Milestones, User Stories, and Features. Ensure clear communication of project status (including sprint planning, post-deployment communications to stakeholders) and keep Leadership/Stakeholders informed of problems which could negatively impact deliverables throughout the lifecycle.

Define cadence for triaging and prioritization of defects, leading internal and external teams to assess effort, revenue impact and technical and business dependencies.

Hire, develop and train team to achieve high performance practices

Qualifications:
Experience/Certificates/Education

BA/BS in Computer Science or Business required (MBA is a plus)

8+ years of experience in internet platforms, ideally in transactional websites with solid knowledge of shopping/retail functionality, cloud technology and API connectivity

4+ years of experience leading functional or technical teams

3+ years of experience with software testing and Quality Assurance

2+ years working in Agile software development working practices

3+ years of experience with third party integrations and management of technology vendors

Solid understanding of web and mobile technologies and the innate curiosity and desire to learn more

Project leadership experience

Passion for travel; experience in hospitality or retail is a plus

Experience with Content Management Systems such as Adobe Experience Manager a plus

Must be able to speak and write in English fluently

Behavioral Competencies

Must be able grow and nurture a high-performing team; Strong leadership acumen

Must be results-driven, proactive, innovative, and solutions-oriented

Must possess agility of thought (move seamlessly from big- picture strategy to flawless detailed execution)

Possesses the ability to view experiences from a customer perspective and make recommendations/callouts for optimization

Keen prioritization/adaptation skills; Ability to shift focus as business needs dictate

Relationship/people skills; Ability to establish, strengthen and nurture productive relationships with internal and external stakeholders

Strong presentation, negotiation and communication skills (verbal and written)

Functional Competencies

Proficiency in responsive and adaptive website design and mobile apps

Expertise in authoring Status Reports, Statements of Work, Release Notes and Business Requirements Documentation and other core project management documentation

Expertise in process and standards development and governance

Expertise in JIRA and related project management tools

Knowledge of and experience in working with APIs

Possesses some technical experience including HTML, JavaScript and CSS

Knowledge of fundamental principles of information architecture and globalization