Primary support of marketing assets including splash pages, artist pages, venue pages on Ticketmaster.com, came from code creation and co-branding.
Support of marketing tools including Analytics, Email Marketing and FanBuilder.
Work as part of a product support team, supporting 30+ Ticketmaster software applications, including: Archtics, AccessManager, AccountManager, EventBase, Event Management Tool, Host, Presence, tmOne, WPS, etc.
Level I & II support primarily, with additional escalation resources available.
Support a variety of issues from clients (i.e. venues/concert halls) & internal TM staff.
Work within a Help Desk environment engaging daily with a virtual team of approx. 40 people.
Majority of work done via email, however being logged in to Genesys phone application and taking a dozen calls a day is possible.
Log all support time in Salesforce (case tracking system) averaging 25+ hours per week minimum.
Working closely with many Ticketmaster departments across the company to resolve issues and enhance overall client experience.
Contribute to Salesforce Knowledge Base in order to facilitate customer self-service.
Participate in bi-annual training and development to maintain awareness of new and emerging technologies.
Primarily working a Monday through Friday work week, but may be asked to work weekends/holidays on a rotating basis.