- Organizational Skills
- Certified Ophthalmic Technician
- Certified Ophthalmic Assistant
Summary: Supervises subordinate staff within the technical department. Tests and measures eye function to assist Ophthalmologist to diagnose and treat eye disorders and disease.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Analyzes and organizes clinical operations and procedures to ensure peak patient flow, triages emergency cases appropriately into physicians schedule, maintains patient flow.
Maximizes productivity through scheduling of staff, training and proficient use of appropriate technology.
Monitors staffing needs, including approval of PTO and coordination of coverage, to ensure adequate staff to meet the needs of the practice.
Responsible for in-service and training of staff, review staff knowledge of technical responsibilities and makes appropriate recommendations to administration.
Responsible for the requisition of supplies, maintaining stock in exam and procedure rooms; and the timely maintenance of clinical equipment to minimize down time; performs first level maintenance on ophthalmic equipment, communicates need for repairs or replacement to office manager and administration.
Performs and records initial history; including present/chief complaint, past ocular history, family history, systemic illness, medications, allergies and drug reactions, tests and records patient's far acuity, near acuity, peripheral vision, depth perception, and color perception.
Performs ancillary test such as lensometry, corneal topography, A scans, B scans, keratometry, tonometry, fundus photography, manifest refractions, fluorescein angiography, slit lamp photography, specular misoscopy, and visual fields, (including central and peripheral vision); records results.
Knowledgeable in ocular pharmacology such as anesthetics, steroids, antibiotics, mydriatics and cycloplegics, epinephrine, miotics and non-steroidal anti-inflammatories.
Assists ophthalmologist in all areas of patient exams and in office procedures.
Maintains confidentiality and professional demeanor at all times.
Directly supervises 6 to 14 employees in the Technical Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include input into hiring, disciplining, and terminating employees; planning, assigning, scheduling and directing work; input into appraising performance; developing and implementing training programs and staff resource materials; addressing complaints and resolving problems.
It is required to publish the office schedule, have at least quarterly meetings with staff and more frequent informal/shorter meetings that occur at least weekly; and meet at least once a month with full-time doctors in their office and once a quarter with part-time doctors. A brief summary is to be documented and circulated to attendees and the COO. Additionally, Tech Supervisors must schedule themselves with active time on the floor to support patient care and clinic flow.
Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
Service – Models standards for service in the office; Manages difficult or emotional situations; Responds promptly to both internal and external needs; Solicits feedback to improve service; Meets commitments.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports organization's goals and values everyone's efforts to succeed.
Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Speaks clearly and persuasively in positive or negative situations; Actively listens and gets clarification where necessary, Focuses on solving conflict.
Communication Skills – Writes and speaks clearly and informatively; Varies communication style to meet needs; Able to read and interpret written information; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Commits to hours necessary to reach goals; Follows through on commitments; Assesses own strengths and weaknesses; Actively pursues self development activities; Shares expertise with others.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans; Ability to manage multiple projects simultaneously; Completes work in timely manner; Strives to increase productivity and efficiency; Very detail oriented with strong organizational skills.
Business Acumen - Looks for ways to improve and promote quality and efficiency; Understands business implications of decisions; Displays orientation to profitability; Aligns work with strategic goals.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values and respects diversity.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Initiative - Volunteers readily; Pursues training and development opportunities; Seeks increased responsibilities; Shares expertise with others; Asks for and offers help when needed; Meets challenges with resourcefulness; Generates suggestions for improving work.
Dependability - Is consistently at work and on time; Ensures responsibilities are covered when absent; Arrives at meetings and appointments on time. Responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
One year certificate from college or technical school; minimum five years experience as an ophthalmic assistant and/or technician; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees, managers, administrators and physicians.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or schedule form. Ability to deal with problems involving several concrete variables in standardized situations.
Certificates, Licenses, Registrations
Certified Ophthalmic Assistant or Certified Ophthalmic Technician
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk and use hands to finger, handle, or feel. The employee is frequently required to sit. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.