- Bachelor's Degree
- High School Diploma or GED
- Microsoft SQL Server
The Solarwinds Engineer will be supporting the GSA Enterprise Operations (GEO) program.
The engineer will be responsible for designing and implementing technologies for the monitoring and automation of the enterprise datacenters and cloud environments.
This role involves creating standard processes and procedures for the monitoring of the GSA hardware and software.
The Solarwinds Engineer must be able to work effectively with the Enterprise Architects, OS engineers, and operation support teams to provide training, develop guidelines and serve as a subject matter expert for the enterprise monitoring solution.
Analyzing requirements, designing, implementing and maintaining enterprise monitoring tools and the supporting infrastructure.
Developing and implementing custom Solarwinds dashboards and alerts to meet the requirements of the application teams, customers and other support teams.
Defining, creating, and maintaining processes required to monitor production and development environments to ensure a proactive approach for addressing alerts or problems.
Defining and maintaining monitoring products and component standards for monitoring capabilities to deliver a flexible, scalable, secure, reliable, resilient, and cost effective set of datacenter and cloud monitoring services.
Working with application teams, customers and other support teams to co-ordinate and facilitate incident triage and timely resolution of production monitoring issues.
Managing ServiceNow tickets and service requests to ensure a resolution in a timely and efficient manner.
Developing standard operating procedures and user guides for the enterprise monitoring solutions.
Identifying and developing ways to improve and automate monitoring to gain operational efficiencies and improve responsiveness.
Bachelors degree and 9 years experience. High School diploma and additional years of experience will be accepted in lieu of degree
5 years of experience in SolarWinds monitoring
5 years of experience on multiple OS platforms.
5 years of experience with monitoring the Amazon cloud and VMware virtualization technologies.
Familiarity with Microsoft, UNIX, and Linux server OS.
Good knowledge of Active Directory, GPOs, DNS and other Windows core services.
Ability to learn new products and technologies.
Ability to develop standard operating procedures and project documentation.
Ability to research solutions for various business needs and technical problems; this includes evaluating alternatives and providing recommendations.
Excellent communication skills to explain technical information and requirements effectively to others both orally and written.
Familiarity with principles and practice of system configuration and change management.
Candidate must be able to obtain a US "Public Trust" clearance, Secret (or higher) clearance.
ITIL® Intermediate Level Certification
Certifications: CompTIA Security , Solarwinds Certified Professional (SCP)
Experience with the Red Hat Cloudforms cloud management platform.
Experience with the ARX Suite.
2 years of experience in scripting development.
Experience with ServiceNow administration and integration.
Interpersonal skills including the ability to collaborate effectively, self-awareness, and excellent written and oral communications.
Experience with IT service management best practices such as change, problem, incident, configuration and service level management is strongly preferred.
Experience with the following Solarwinds modules:
SolarWinds Network Performance Monitor
SolarWinds NetFlow Traffic Analyzer
SolarWinds Network Configuration Manager DLX
SolarWinds VoIP and Network Quality Manager IP SLA X, IP Phone X
SolarWinds IP Address Manager IPX
SolarWinds User Device Tracker UTX
SolarWinds Server & Application Monitor ALX
SolarWinds Storage Resource Monitor SRM5000
SolarWinds Virtualization Manager VM640
SolarWinds Database Performance Analyzer for SQL Server or Oracle SE
Network Topology Mapper
Customer scripting experience for producing synthetic application transaction
Experience with automating monitoring with vRealize Automation
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