The Health Care Navigator (HCN) position involves providing support, guidance and assistance for patients and families as they engage in advance care planning. Our primary goals are to increase documented advance care planning in the medical record as well as increasing patient satisfaction, and optimizing care and outcomes. The HCN will act as a communication liaison to understand the patient's individual needs, values, goals, and preferences for medical care. They will also assess readiness of patients to engage in advance care planning, help the patient designate surrogate decision makers, guide the patient and the surrogate in reflecting on patients’ values and treatment preferences and completing advance directives, if desired.
This role is part of a dynamic Advance Care Planning team within the Innovation and Implementation Center in Aging and Palliative Care Research in the UCSF Division of Geriatrics, Department of Medicine. As part of a UC system-wide study to improve advance care planning in primary care, the HCN will work in partnership with patients to assist them in designating a surrogate decision maker, communicating their health care values and treatment preferences to their surrogates and clinicians, and helping to ensure these preferences are documented in the electronic health record.
The Health Care Navigator will be responsible for having a broad understanding of the services provided by the UCSF Division of Geriatrics, the Innovation and Implementation Center in Aging and Palliative Care (I-CAP), and the Office of Population Health.
Please note: This is a 100% 18 month contract position starting from the date of hire.
DIVISION OF GERIATRICS
The Division of Geriatrics work is grounded in a deep commitment to and respect for older persons. We are specialists in aging. Our expertise is in optimizing the health of older individuals. We work in the community and on virtually every UCSF campus – Parnassus, San Francisco Veterans Affairs Medical Center (SFVAMC), Zuckerberg San Francisco General Hospital (ZSFG), Laurel Heights, Mission Bay, and UCSF Center for Geriatric Care. The division has approximately 44 faculty, 19 volunteer clinical faculty, 16 fellows, 40 staff and five volunteers.
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences, health professions and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences.