Customer Support Specialist

LocknCharge - Madison, WI

LocknCharge Technologies is looking for a Customer Support Specialist to assist in managing the daily interactions between Lockncharge’s customers and the LocknCharge Customer Support Team to ensure that all customers and partners have a best-in-class customer experience. This position reports to the Customer Support Manager.

Primary responsibilities:
Guide customers through a best-in-class support experience through responsive activity including;
Completing phone calls and emails and assigning CRM requests to the appropriate Customer Support Technician.
Assuring for timely response and execution of Hassle Free Returns and Demos.
Serve as account liaison for 3rd Party Service Companies and facilitate contracts in partnership with Customer Support Manager by;
Managing and facilitating the Customers’ service plans through the appropriate service company.
Tracking and recording on-site service in Salesforce.
Confirming completion of all on-site service.
Assist with ongoing reporting that allows for ongoing analysis and identification of work-flow improvements in partnership with Customer Support Manager.

Secondary Responsibilities:
Perform other duties as assigned.

Ability to prioritize tasks with strong attention to detail and excellent time management skills.
Excellent communication skills.
Great organization skills.

Preferred Skills:
Associates degree or equivalent experience.
Experience with Microsoft Office applications, Salesforce and QuickBooks.
Previous experience in customer phone support and in managing contracts.