Manager of Guest Engagement

Holiday Inn Club Vacations - Galveston, TX

Full-time
Holiday Inn Club Vacations resorts look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members. We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships? We’re looking for people like this to join our friendly, engaged, professional team.

POSITION DESCRIPTION:
The Manager of Guest Engagement is responsible for bringing the brand promise to life in all of the resort recreational amenities and outlets. The role serves as guest advocate and key advisor to the General Manager and is accountable for operation of resort activities, food & beverage, and retail outlets. Success in this role is measured primarily by onsite and post-stay guest survey responses evaluating the quality of the amenity and engagement offerings.

Job Requirements

Bachelor's degree in hospitality Management or related field preferred.
3 years customer facing service/hospitality
2 years leading front line staff
ServSafe certified
Life Safety certified
Demonstrated ability to anticipate, prevent and solve complex problems, and deliver consistently high-quality results in a fast paced setting
Demonstrated professional verbal and written communication and presentation skills.
Must be 21 years of age or older, have 4 years of driving experience and a valid drivers license

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