Client Support Specialist

QuikQ, LLC - Franklin, TN

Full-time

COMPANY

QuikQ, LLC is a rapidly growing transaction and payment processing company in the transportation industry located in Franklin TN. We are the only provider in the industry with a robust card-less RFID solution, and we have recently expanded our products to become a full-service payment solutions provider in the transportation industry. We offer a full benefits package including: competitive salary, paid holidays, 3 weeks’ vacation, employer paid medical insurance, and 401(k) match. If you desire a permanent position in an exciting environment with lots of opportunity and meet the qualifications below, please send us your resume.

SUMMARY

The Client Support Specialist supports all aspects of the customer (Carriers and Merchants) on our QuikQ platform. This high-touch position requires a strong attention to detail and follow through. The ideal candidate will possess knowledge of our business and a passion for technology and for helping customers succeed in the fast-paced transportation industry.

PRIMARY DUTIES AND RESPONSIBILITIES (OTHER DUTIES MAY BE ASSIGNED)

  • Provide support for the resolution of complex or escalated issues
  • Proactively engage customers and work closely with named accounts ensuring they are trained and successfully using our products
  • Monitor customer health, identify risk, develop success plans, and deliver recommendations
  • Advocate for the customers by recommending internal projects to solve customer’s needs
  • Prioritize and drive timely resolution of customer inquiries
  • Propose new ideas to continuously evolve the customer experience through current and new products
  • Serve as a trusted advisor to customers delivering best practices, guidance, and an empathetic ear

OTHER REQUIREMENTS / QUALIFICATIONS

  • Minimum of 5 years’ experience in customer service, as an account or project manager, or equivalent combination of experience and education
  • Proven understanding of commercial over the road transportation and fleet payment solutions is a plus
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Ability to cultivate positive working relationships with customers and co-workers
  • Ability to multi-task and perform under pressure
  • Working knowledge of Salesforce & Microsoft Office (Excel, Word, Power Point, and Outlook)

Job Type: Full-time

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Flexible schedule

Typical start time:

  • 7AM

Typical end time:

  • 5PM

This Job Is Ideal for Someone Who Is:

  • People-oriented -- enjoys interacting with people and working on group projects
  • Dependable -- more reliable than spontaneous
  • Detail-oriented -- would rather focus on the details of work than the bigger picture