IT Quality Assurance Manager

BDO - Grand Rapids, MI (30+ days ago)3.8


BDO’s Core Purpose is Helping People Thrive Every Day. Our Core Values reflect how we manage our work, our relationships and ourselves. As an employee of the firm, you will live true to our Core Values of people first, being exceptional every day in every way, embracing change, feeling empowered through knowledge and choosing accountability. Our Core Values are the standards by which we conduct ourselves day in and day out, both internally and externally.

The IT Quality Assurance (QA) Manager leads a group of quality assurance analysts who evaluate, test and validate software and/or IT services. The IT QA Manager is responsible for defining and implementing IT Quality Assurance strategy, practices and procedures. Through these processes, the IT QA Manager analyzes deficiencies in service or performance and recommends software, product or service improvements to address identified problems. In this role, the IT QA Manager designs and implements defect reduction programs and works closely with other IT leaders and project managers to integrate those programs within the portfolio of IT projects and services. In addition to guiding and monitoring the daily activities of the QA team, the IT QA Manager is responsible for the complete portfolio of QA processes and tools, with a long-term goal of continual improvement and best in class performance.

Qualifications Education:
  • Bachelor’s degree in field or equivalent experience required
Experience:
  • Six (6) or more years of experience in Quality Assurance or related field required
  • Prior experience as manager/leader of Quality Assurance team or function preferred
  • Prior experience leading, directing and supervising the work of others required
  • Strong overall understanding of IT infrastructure, application development and overall production system integrations preferred
  • Prior experience working in a professional service firm environment highly preferred
License/Certifications:
  • ITIL Foundation Certification preferred
  • Certification in Change/Release Management frameworks such as ITIL v3, TQM or ISO 9000:2000 preferred
  • Microsoft Certified IT Professional (MCITP) preferred
Software:
  • Experience performing Quality Assurance testing with software such as Mercury, Interactive, Quick Test Pro, WinRunner, Load Runner, Test Director and/or Quality Center preferred
  • Experience using software such as ServiceNow, Microsoft System Center Configuration Manager, MS Office 365, PeopleSoft Financials, PeopleSoft Enterprise Services Automation, PeopleSoft HRMS, Hyperion, Microsoft Dynamics CRM and/or Microsoft SharePoint preferred
  • Proficiency with Microsoft Office suite highly preferred
Other Knowledge, Skills & Abilities:
  • Good understanding of the Software development lifecycle and Agile practices
  • Strong analytical, organizational and problem-solving skills
  • Ability to understand complex automated system requirements and translate them into appropriate test cases and plans
  • Excellent written communication skills, maintaining accurate documentation and technical authorship of complex documents
  • Ability to translate complex technical issues and topics into layman terms for diverse audiences
  • Excellent interpersonal and customer relationship skills
  • Capability to communicate and interact with all levels of employees and management
  • Capacity to work in a deadline-driven environment while handling multiple complex projects/tasks simultaneously with a focus on details
  • Capable of working well under pressure while dealing with unexpected problems in a professional manner
  • Advanced knowledge and understanding of Firm standard applications and all aspects of the IT environment
  • Ability to research and resolve problems, acquire and maintain knowledge of relevant software solutions and support firm policies and procedures
  • Ability to foster cooperation, negotiation and communication among peer groups
  • Capable of successfully leading and directing the work of others
  • Ability to effectively organize and delegate complex tasks
  • Capable of facilitating meetings efficiently and effectively
  • Ability to apply industry standard project management techniques and tools with emphasis on project leadership and communication
  • Capacity to travel on a limited basis in support of stated goals and/or for Firm sponsored trainings and conferences