Senior Client Solutions Associate | Healthcare

GLG - Austin, TX3.4

Full-time
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GLG is seeking Senior Associates for our healthcare-focused Client Solutions team who have a strong interest in excelling at best-in-class service in a performance-driven, merit-based, and team-oriented environment.

Job Summary
Our Client Solutions team is the engine of GLG. Senior Associates work directly with our clients – professionals at the world’s top corporations, investment firms, management consultancies, and non-profits – to help them learn and make better decisions every day. Senior Associates facilitate custom learning solutions such as phone consultations, one-on-one meetings, surveys, reports, and consulting engagements with leading experts and executives.

As a Senior Associate, you will learn to:
Excel in a fast-paced, metrics-driven, entrepreneurial, and challenging environment
Communicate with clients to assess and scope their learning needs
Develop strong, transferable business skills – including client service excellence, written and oral communication, client and account management, time management, negotiating, problem solving, project management, and the ability to achieve commercial targets
Understand and deploy a broad range of custom learning products to creatively support clients
Collaborate with colleagues on and across teams to build and shape a business
Gain exposure to coaching and mentoring newer professionals

Specific responsibilities include (but are not limited to):
Executing custom learning projects for clients
Engaging with clients daily by phone to understand and serve their learning needs and provide exceptional service
Recruit new experts to join our membership through targeted and timely outreach by phone, email, and other methods
Maintaining accountability and responsibility for client projects and the overall client experience
Collaborating with Team Leaders and other internal stakeholders to deliver on research needs to maximize commercial outcomes

An ideal candidate will have the following:
2+ years of post-graduate relevant or transferable work experience
Bachelor's degree of higher
Strong interest in developing the skills to excel at client service in a high-volume environment
Superior communication (oral and written) and interpersonal skills
Ability to work responsibly, both independently and collaboratively as needs warrant, in an ever-changing, and fast-paced environment
Appreciation for the role data and metrics play in growing a business successfully
Impeccable attention to detail and strong problem-solving skills
Receptive to close coaching and feedback
Insatiable desire to learn about new topics
About GLG / Gerson Lehrman Group
GLG’s platform connects business to expertise for smarter, faster decisions. Our clients rely on GLG’s 650,000+ member-experts and 1,800 employees around the globe to provide 24/7 insight and exceptional service within a rigorous compliance framework. Visit www.glg.it.