Data Entry Analyst

Amplify Education, Inc. - Alpharetta, GA (24 days ago)4.2


A pioneer in K– 12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our captivating core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products turn data into practical instructional support to help all students build a strong foundation in early reading and math. All of our programs provide teachers with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than three million students in all 50 states. For more information, visit amplify.com .

Amplify is seeking a Data Entry Analyst to join our Alpharetta Service Center on a contract basis. This position is a full-time (40 hours per week) engagement through the length of the contract. The Data Entry Analyst will work with our Implementation team to ensure digital materials have been successfully delivered and received by our customers. The position will work through data entry, email monitoring, reporting, and various other duties as required to ensure the workload is appropriately dispersed and managed. Data entry skills with Excel and some customer interaction required. Salesforce experience a plus.

Responsibilities:
Become an expert in the use of Amplify products
Continuously improve knowledge of technology, including networking, hardware and mobile device management
Prioritize issues in accordance with their severity and SLA (Service Level Agreement)
Participate actively in on-going trainings to stay abreast of enhancements to the product
Contribute positively to the continual improvement of Service Center systems, including team training, ticketing, documenting the resolution of issues, and overall team culture

Basic Qualifications:
Bachelor’s degree in Business or a related field
Comfort with office software including Google products (docs, search) and Microsoft products (Excel, Word)
Ability to learn new technology, including but not excluded to all Operating Systems, networking, connectivity, Internet protocol
Written and verbal communication skills, research skills, ability to read instructional and technical documentation
Ability to think critically to solve problems
Ability to be successful in a high-stress environment
Analytical, organizational and time management skills

Preferred Qualifications:
Experience with Salesforce
Ability to efficiently work on multiple tasks simultaneously, while maintaining acute attention to customer care and details
Instructional and technical writing experience a plus
Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.

Amplify Education, Inc. is an E-Verify participant.