Coordinator, COB/COBRA

1199SEIU Family of Funds - New York, NY3.9

Full-timeEstimated: $49,000 - $64,000 a year
EducationSkills
Responsibilities

Resolve all Fast Track inquiries related to Coordination of Benefits and the Consolidated Omnibus Budget Reconciliation Act (COB/COBRA) eligibility-enrollments from Outreach and Member services in a timely and efficient manner
Generate and analyze production and error ratio reports and report findings to management team
Review game time stats; assist with department stats and production goals
Assist Manager as back-up for receiving staff COB questionnaires and COBRA election forms supporting documents for management to process
Support Vitech testing; outline all V3 items and collaborate with management to ensure resolution.
Process and track COB Spouse Portal Exception Report and consolidate spousal process via portal and hard copy
Process the Eligibility Control Report (COBRA) track/log reported records and mass suspensions,
Ensure issues are completely resolved and member’s benefits are accurately recorded in the eligibility system (Patient Maintenance)
Support and assist with testing of new portal versions (Mt Account) related to COB/COBRA.
Perform additional duties and projects as assigned by management
Must meet performance standards including attendance and punctuality

Qualifications

High School Diploma or GED required, some College or Degree preferred
Minimum of three (3) years experience resolving enrollment COB/COBRA matters and updating eligibility systems (Contribution Administration System, Vitech, QNXT and Medco) to include telephonic customer service experience required
Knowledge of COBRA laws and regulations and COB governing policies
Intermediate skill level in Microsoft Excel, Outlook and Word required
Good knowledge of 1199SEIU eligibility benefits for all Funds (i.e., National Benefit Fund, Greater New York and Homecare)
Excellent customer service skills a must; able to maintain a pleasant and helpful demeanor
Excellent oral and written communication skills and ability to speak in a clear and concise manner
Ability to prioritize work with tight schedules and target dates
Demonstrated organizational skills with ability to multitask and follow up
Good problem solver with ability to work independently and as a team player