We are looking for a Support Executive Global Chains Americas in New York City.
This position reports directly to the Area Manager Support Team Global Chains America’s, and is responsible for supporting the Global Chains Americas team in all its operations. In addition to supporting the Global Accounts Team, this role works closely with a number of other departments in the organization including: the local partner services teams, the connectivity team and the other regional chains teams.
The Global Chains department located in New York is responsible for the relationship management and smooth onboarding of chain properties, The department’s main goal is to optimize the business relationship with the chain partners, achieve mutually set business objectives and providing support to both internal and external stakeholders throughout the Americas region.
To be successful in this role, you will need to demonstrate the ability to design, follow and improve upon processes which support the goals of the Booking.com key partnerships. Having the ability to create a strong network internally at Booking.com as well as within Booking.com’s partner organizations. We are looking for a determined team player who is pro-actively identifying roadblocks with processes and looking for solutions.
Main responsibilities include but are not limited to:
Operational ownership of 4-5 chain accounts
Creation & Ownership of all operational processes and projects of assigned chain accounts.
Creation standard operating procedures with relevant parties and keeping documents up to date for local hotel teams based on information provided by chains
Smooth execution of all operational procedures and projects of assigned chain accounts.
Onboarding and efficient activation roll outs of assigned chain accounts.
Responsible for managing the Global Accounts email inbox for the Americas
Maintain & Update the department’s internal web pages.
Serve as first point of contact within the department for questions from all offices in the Americas
Serve as first point of contact for chain counterparts
Attend and participate in partner meetings
Provide support the Key Account Managers with all tasks & projects
Regular maintenance and management of the various Global Accounts Team tracking documents
Provide monthly and/or weekly chain production reports to the Key Account Manager and assist in preparing quarterly business review
Maintaining regular contact with Coordinator Global Accounts in other regions
Assisting in fixing any structural issues with pricing
Training & Education:
Increasing the chain knowledge on local level and to other departments by assisting with trainings including face to face presentations, webinars and training documents and other initiatives.
Creating support documents such as building manuals and training guides for assigned chains
Conduct trainings and webinars for chain partners
We are looking for an individual with the following skills and experience:
Several years of related experience in the hotel or online travel industry, understanding the hotel industry
Advanced computer skills including MS Office (Word, Outlook and PowerPoint), various related systems and internet specifically In depth knowledge of Excel in MS Office
Confident communicator; strong written and verbal communication skills
Excellent time management, prioritization and organisational skills
Attention to detail and accuracy
Strong sense of ownership and accountability
Pro-active with a get-things-done mentality
Resourceful and solution minded, ready to tackle any challenge
Ability to work independently as well as a team player
Supportive and helping attitude towards team members
Proactive, with a get-things-done mentality
College or higher education preferred
At least 4 years of administrative support experience required
Up to 20% travel required
Currently authorized to work in the United States
The hiring company Booking.com (USA) Inc. is one of Booking.com BV’s support companies in the United States. Booking.com (USA) Inc. is looking for a Performance Support Executive]. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. All references to “Booking.com" refer to Booking.com BV.