Technical Services Engineer

MetaSource - Draper, UT2.7

Full-timeEstimated: $46,000 - $61,000 a year
EducationSkillsBenefits
MetaSource is seeking a dynamic detail-oriented employee to join its team.

What does a Technical Services Engineer Do?

The Technical Services Engineer is accountable for ensuring continuity of computer system services for clients by providing the technical expertise, assistance, and project coordination necessary to install computer software products, modify/repair hardware and resolve technical problems.

Responsibilities:
Responsible for troubleshooting and solving software issues with our customers and re-sellers
Creates and executes test scripts
Assumes ownership of all customer and re-seller calls assigned while exhibiting a deep and enduring commitment to excellence
Logs and tracks customer call information and troubleshooting activity
Communicates with staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
Assures continuity of computer systems for customers
Be "on-call" for all periods as assigned by the manager of tech services
Assists in implementing and installing new software for clients as needed
Analyzes customer logs to spot common trends and underlying problems
Stays abreast of the latest development in technology

Qualifications:
Two-year college degree in computer science or information technology, and two years of experience in a technical support environment.
Excellent verbal and written communication skills.
Extensive experience in Microsoft Office software with emphasis on Excel, Word, Outlook, Exchange Server, PowerPoint, and Access;
Previous experience working EMC applications such as Captiva, EMC AX, EMC AX Workflow, and InfoArchive
Kofax application experience preferred KTM, Kofac Total Agility, Kofax Capture
OpenText application experience preferred Captiva, OpenText AppXtender, OpenText Workflow Manager
What do we offer?

Competitive Pay
Ongoing Training
Casual Dress

Great Benefits:
Medical, Dental, Vision, 401K
100% Company-paid Basic Life Insurance and Short-Term Disability
Generous Paid Time Off
Employee Assistance Program and Wellness Program
Our Culture

At MetaSource, we believe in practicing a culture of best-in-class performance, employee involvement, and continual improvement. We achieve this culture as we live by our five Guiding Principles: Personal Responsibility, Shared Vision, Mutual Respect, Openness, and Integrity. We are committed to fostering growth and learning in the workplace and recognizing individuals and their contributions. We believe our team members are our number one assets and are dedicated to their care and growth. Come join the MetaSource team!

To apply for a job go to http://metasource.applicantpro.com/jobs/

For details on MetaSource, like our history and company culture; check out our website at www.metasource.com. You may also go to our Facebook page and be sure to LIKE us!

Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.