This is a full time Contractual Position in the Child Support Unit of Carroll County Department of Social Services.
LOCATION OF POSITION
Department of Human Services
Carroll County Department of Social Services
1232 Tech Court
Westminster, MD 21157
Main Purpose of Job
This position will provide administrative support to the Child Support Unit through a variety of assignments, such as sending out employment verifications and notices to customers requesting information that is needed for the agency and the Courts. Provides exceptional customer service to internal and external customers.
Provides backup assistance to screen child support walk in customers to determine what type of assistance is needed. Provides clerical assistance to Enforcement Specialist which includes updating data bases, managing correspondents, and handling phone calls. Processes customer payments and applications.
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Two years of experience performing clerical duties.
1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.
2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.
3. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the requires experience.
4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicants who posses the following preferred qualifications. Include clear and specific information on your application regarding your qualifications.
Experience in customer service to include in person, telephonically and in writing to internal and external customers.
Experience in reviewing documents for correct information.
Experience using data bases to locate individuals.
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be placed on the employment (eligible) list.
Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.
Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.
The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services Carroll County DSS/HR Office, 1232 Tech Court, Westminster, Maryland 21157.
All mailed documents must include the applicant's name and the job number and must be received by the closing date. Resumes will NOT be accepted in lieu of completing the application.
If additional information is required, the preferred method is to upload. If unable to upload, please fax requested information only to 410-386-3474. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. If you have any questions concerning the recruitment process for this position, please call 410-386-3302.
TTY Users: call via Maryland Relay
As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.
People with disabilities and bilingual applicants are encouraged to apply.
We thank our Veterans for their service to our country, and encourage them to apply.