Escrow Assistant - Tempe, AZ

OS National, LLC - Tempe, AZ (30+ days ago)2.2


OS National, LLC is a title & escrow company that focuses on providing boutique service on a national platform. Our delivery solutions include a full complement of origination and default services directed at leading national mortgage originators and servicers. We’re on a mission to provide a high-touch, transparent closing experience for our customers.

Opendoor has set out to reinvent life’s most important transaction with home sellers and buyers in mind. They’ve empowered thousands of people with the ability to move in one simple, seamless transaction. They currently operate in Phoenix, Dallas-Fort Worth, Las Vegas, Atlanta, Orlando, Raleigh-Durham & Charlotte and aim to expand to more markets this year.

Opendoor has chosen OS National as a partner to create a world class process to ensure that all transactions are done efficiently and effectively and OS National is looking for world class quality employees to join this joint venture!

The Role

As an Escrow Assistant at OS National, you will help customers through the critical steps of the escrow process, guiding customers and agents through the necessary steps to successfully close on time. We believe in treating our customers like our family; going above and beyond to help them transact the most important financial decision of their lives.

As an Escrow Assistant at OS National, you will:
Educate and guide customers through the escrow process responding within hours to questions via email and phone.
Obtain payoffs, estoppel letters, taxes and any administrative items necessary to prepare for the closing statement.
Work closely with the support teams to ensure each transaction is set up for a successful closing.
Support the purchase or sale of hundreds of homes monthly working closely with customers and agents on both sides of the transaction to deliver a seamless closing experience.
Work closely with a world-class operations team to rapidly build better process, tools and metrics.
Qualifications

At OS National, we’re looking for teammates who are:
Engaging communicators + active listeners.You have limitless patience and enjoy the challenge of explaining a complex concept multiple times in different ways until a customer gets truly gets it. This can happen over the course of a 45-minute phone call or 20 emails and you don’t bat an eye. You derive energy from helping people.
Solution-oriented. When an issue arises in a transaction, you bias towards action. Always asking “what other ways can I solve this?” Relentlessly pursuing a solution for the customer. A do-whatever-it-takes-attitude.
Balancing Acts. You efficiently manage multiple top priorities at once effortlessly. When an urgent customer issue comes up you handle it quickly, effectively managing your other priorities.
Passionately Precise.You persistently dot your i’s and cross your t’s.
Calm in the storm.You’re an over-communicator. When you’ve completed a step for a customer, you’re reaching out to update them of the progress and next steps. Keeping everyone on the same page while remaining cool and collected.
Compensation & Benefits

OS National offers its employees a comprehensive suite of benefits that include a generous Paid Time Off plan, Medical, Dental, 401K, Disability, and Life Insurance. Compensation will commensurate with experience.

OS National is an equal opportunity employer – race/color/religion/sex/national origin/veteran/disability/sexual orientation/gender identity.