Director, Competitive Intelligence - PGi Alpharetta

PGi - Alpharetta, GA3.4

Job Title: Director, Competitive Intelligence Reports to: Senior Director, Product Marketing Based in: Alpharetta, Georgia The Competitive Intelligence Director gathers, analyzes and distributes intelligence on products, market conditions, and competitors in the UCaaS, collaboration and conferencing markets for business decision-making. Through this analysis, the Competitive Intelligence Director provides actionable recommendations, makes presentations and delivers information as required. Responsible for maintaining up-to-date competitor profiles, battlecards and other tools to enable sales to be more effective in understanding the competition. Review competitor software tools, selling processes, deployment process, pricing and packaging, training and customer support practices. To be effective, the Director will need to understand overall business objectives, product strategies and go-to-market plans to collect the appropriate data and information on consumers, competitors and market place. Responsibilities Interpret competitor data and trends across the UCaaS space to formulate regular reporting and strategic recommendations Perform valid and reliable market research SWOT analysis Provide competitive analysis on various companies’ market offerings, pricing/business models, sales and methods of operation Effectively coordinates, captures, synthesizes and analyzes competitive insights from various channels, maintaining robust competitor profiles that synthesize key insights. Strategically evaluates data to extract key business implications. Communicate and inform targeted business information to key audiences, including executive level, in a structured, effective and timely manner. Effectively conveys strategic implications and recommended course of action as it relates to future product roadmap development and positioning/messaging Understand competitors' go-to-market strategies, brand positioning, product packaging and pricing strategy, sales tactics and value proposition Required Skills Self-starter that possesses critical thinking capabilities, intellectual curiosity, and creative problem-solving skills. Energetic and positive team player who is flexible and personable with a service-oriented attitude. Must have a natural curiosity and comfort with ambiguous information and limited direction. Ability to interpret large amounts of data and to multi-task Ability to work in a fast-paced, multi-task environment in which attention to detail is expected. Strong communication and presentation skills, especially at the executive level Strong analytical and critical thinking BS degree ideally in Statistics, Marketing or related field Required Experience Bachelor’s Degree required; Master’s Degree a plus. Minimum 8 years of relevant market research, marketing analysis, or strategy experience. Previous experience in Competitive Intelligence & Analysis, and/or secondary market/industry research strongly preferred. Previous experience in UCaaS required, other experience in high tech, telecommunications or conferencing industries a plus, but not required. Proficient in Microsoft Office applications, including Excel and PowerPoint. Very advanced Microsoft Excel expertise a plus (e.g. VLOOKUP, Pivot Tables, filtering, etc.). Very advanced knowledge of Microsoft PowerPoint a plus We’re not a one-dimensional place to work. Sometimes we’re very serious, because we take our business seriously. Sometimes we’re playful, because we have so much fun with what we do. A few things we consistently are: Customer focused Product innovators Tight-knit teammates Proud to be PGi We offer you: Competitive salary Medical, 401k Savings Plan & many other benefits Career opportunities with a leading global employer U.S. Candidates - Premiere Global Services, Inc. dba Premiere Global Services (PGi), and American Teleconferencing Services, Ltd. (ATS) dba Premiere Global Services (PGi) are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. AA/EOE M/F/D/V - Drug-free Workplace U.S. Candidates - PGi and ATS participate in the federal E-Verify program. To learn more about E-Verify, please visit: