Specialist Cafe Foodservice FT

Speedway LLC - Lemont Furnace, PA3.4

30+ days ago
Provides outstanding service to all customers with a key focus on the foodservice area; ensures that all food items meet the required stock levels and presentation standards; and that all cleanliness and food safety standards are met or exceeded, greets customers in a friendly manner and suggestively sells and samples items to help increase sales.

Position Responsibilities:
Ensures proper preparation, presentation and maintenance of stock levels for all foodservice products available to the customer
Provides personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all food products are available and ready for consumption
Takes an active role in promoting new foodservice programs introduced by the Company
Assists in code-dating food items to ensure quality and safety. Follows all food sanitation guidelines
Helps ensure proper storage, dating and rotation of all food products and supplies
Actively promotes foodservice items through regular sampling initiatives, engages in suggestive selling and communication of promotional items and specials
Cleans and maintains the foodservice area including, but not limited to, cleaning counters, equipment, floors and cabinets. Performs light maintenance duties as assigned
Helps ensure all equipment is operating correctly. Communicates to Management when maintenance is needed
Monitors customer lines at the Point of Sale (POS) system and opens additional registers as needed, in order to expedite the sales process
Learns and follows all applicable procedures outlined in the Company Food Service User’s Guide
Listens and responds to customer requests and forwards necessary information to Management
Maintains knowledge of current sales/goals for each food category, Food Quality compliance inspections and the Speedway Customer Ready Worksheets
Attends Company required training programs; assists in training fellow store associates on existing and new training programs as needed
Provides suggestions for and actively participates in improving sales, margins and execution of all foodservice programs
Completes other duties as assigned by Management

Additional responsibilities for Café Foodservice Specialist:
Provides service to the Café foodservice area and ensures that all food items meet the required food quality
Ensures customers are treated as Café guests and that orders are completed in a timely and friendly manner
Demonstrates kiosk use, monitors customer lines at the kiosk and assists customers when ordering to expedite the sales process
Completes all Café training documents and follows all applicable procedures
Completes the Speedy Café Customer Ready Worksheets
Assists in training fellow Café associates on existing and new training programs as needed

Requirements

Education Requirements:
No requirement

Experience Requirements:
Foodservice/customer Service experience preferred

Skill Requirements:
Basic computer skills
Exceptional customer service skills
Good verbal and written communication skills
Understanding of store functions and operations
Capable of working in a fast-paced environment and ability to work as a member of a team
Ability to model proper workplace behavior, including being respectful, honest and fair
Ability to perform repeated bending, kneeling, twisting and overhead reaching
Ability to work in intermittent temperatures, e.g., outside by the pumps and in the cooler
Ability to stand for an entire shift
Ability to frequently lift between 5 to 20 pounds
Ability to occasionally lift up to 50 pounds
Note: Not authorized to drive for Company business