Under the direction of the Supervisor of Operations, the Release of Information Mail Clerk is primarily responsible to prepare incoming and outgoing mail for distribution, use hand or mail handling machines to time stamp, open, read, sort, and route incoming mail; and address, seal, stamp, fold, stuff, and affix postage to outgoing mail or packages. Duties may also include doing basic maintenance of machine, monitor ink cartridge usage, postage meter balance and keeping necessary records and completed forms.
Maintains a high level of professionalism and good rapport with clients.
Informs the Supervisor, in his/her absence, the Operations or Regional Manager, of all issues, complaints, incidents, etc. immediately.
Performs work at CPC in accordance with the facility specific procedures and STAT policies and procedures.
Maintains confidentiality by keeping all information seen and heard in the facility in the strictest confidence.
Maintains productivity, quality and assures customer service standards.
Authorizing Process: a.) Reviews Release of Information requests for validity according to applicable state or federal statutes. Returns inappropriate authorizations, and requests to the requester. b.) Reviews the requests to determine which records are being requested. c.) Looks up medical record numbers, fills out guides and pulls medical records, if so directed.
Responsible for opening, date stamping, sorting of in-coming mail in red bins from various facilities by team and bundles mail for the respective team with a rubber band.
In addition to incoming mail, a mailroom clerk is responsible for outgoing mail. Clerk visits each outgoing mail location at designated times during the day to pick up processed and completed work to mail out.
Mail clerk weighs and attaches proper postage using Pitney Bowes mailing meter machine.
When a mail piece uses a special rate, clerk validates that the piece meets the size requirements for the rate.
It’s a mailroom clerk’s responsibility to record postage meter readings each day and ensure there’s enough postage for routine outgoing mail.
When postage is running low or when there are special large mailings, a mail clerk requests approval to purchase additional postage and updates the meter machine.
Maintaining adequate supplies in the mailroom is an important responsibility of the mailroom clerk.
Clerk maintains an inventory of supplies such as shipping envelopes and boxes, mailing envelopes, tape, scissors, markers, stickers and shipping labels.
Orders additional supplies as needed from the approved office supply vendor as applicable.
For materials furnished by shipping companies, they request refills before supplies run out as applicable.
Replenishes the company’s supply of post office forms, such as certified mail, bulk mail and return receipts.
Attends mandatory employee in-service meetings and/or training sessions, if so directed.
Reports to work as scheduled and complies with Attendance Policy.
Education: High School Graduate or General Education Degree (GED): RequiredExperience: 6 plus months of experienceComputer Skills: Basic Computer Functions, Keyboard, Data Entry Other Requirements: Prior USPS, FedEx or UPS experience preferred