Fraud Detection Representative (Contact/Call Center)

Asphire Staffing (w. client) - Phoenix, AZ (30+ days ago)


Fraud Detection Representative (Contact Call Center - Customer Service)

  • Interviewing 8/20 - 8/31
  • $17.00 per hour
  • 40 hours per week

As a Fraud Detection Representative, you will place outbound calls, respond to inbound calls, and analyze debit and credit card transactions from current clients in order to identify potential fraudulent activity.

Role Responsibilities

  • This is a non-sales position, however, there is an expectation that you will be receiving about 100 inbound calls per day and making a few outbound calls to follow up on missing pieces of information.
  • Speak with clients in a customer service environment regarding potential fraud with their credit/debit cards.
  • Review electronic cases
  • Represent the department professionally in talking to internal and external customers in an inbound/outbound call center
  • Analyze transaction patterns and respond quickly to high-risk situations
  • Identify changing fraud trends, document and report to appropriate department personnel in a timely manner to assist in the reduction of fraud loss
  • Verify account activity and take appropriate action to minimize potential fraud loss and customer inconvenience as well as controlling and managing calls
  • Process Lost/Stolen account calls
  • Maintain daily and monthly performance standards, including those pertaining to quality and quantity

Role Requirements

  • Great customer service skills.
  • Ability to excel in a team environment, as well as work well independently.
  • Excellent oral and written communication skills.
  • High School Diploma or equivalent
  • Minimum six months experience in a call-center environment required
  • Strong verbal and written communication skills, problem solving, analytical and organizational skills are required
  • Knowledge of Microsoft Office required

Job Types: Full-time, Contract

Salary: $17.00 /hour

Experience:

  • Call Center: 1 year (Preferred)
  • Customer Service: 3 years (Preferred)

Education:

  • High school (Required)

Location:

  • Phoenix, AZ (Preferred)