Provide clerical and administrative support for the Housekeeping department, including handling guest request, electronically updating room inventory, dispatching calls, computer input, filing, tracing, answering telephones, printing reports, and maintaining departmental records/logs.
Approach all encounters with guests and team members in a friendly, service-oriented manner.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees
Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
Answer the telephone according to Grand Beach Hotel standards, which is within three (3) rings
Assist with storeroom inventory and all administrative duties such as filing, photocopying, typing etc.
Assist management with weekly time-log for payroll
Dispatch guest request to the appropriate supervisor or employee.
Ensure that the office is open on time
Have knowledge of emergency procedures and assist as needed.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Review weekly schedules for employees and forward any discrepancies to Managers
High School diploma or equivalent
Strong computer knowledge. Proficient computer user typing 40 wpm.
Must be able to speak, comprehend, read, and write English
Must have strong communication and customer service skills
Must have ability to implement and uphold service standards
Must have ability to interact with all associates and resort guests
Must be able to effectively handle stressful, high-pressure situations