IT Supervisor

The Bank of Elk River - Elk River, MN (30+ days ago)4.3


The Bank of Elk River currently has a full time IT Supervisor opening at our Main Street Office in Elk River.

SUMMARY

This position is responsible for supervising the IT Help Desk staff as well as providing technical support to staff by promptly and professionally responding to inquiries and requests for assistance with bank’s computers, applications and related technology. Able to identify, analyze and resolve complex software, hardware and network issues quickly and efficiently. This position is responsible for collaborating with IT Managed Service provider on network security, performing and/or coordinating software and application installation/upgrades and ensuring that desktop computers interconnect seamlessly with diverse systems.

SUPERVISORY RESPONSIBILITIES

This position works under the direction of the Director of Information Security and Technology to manage Help Desk staff.

To Apply:
Click “Apply” above and completely fill out the application. All sections including Personal Information, Educational and Employment History must be filled out even if a resume is attached.

Essential Duties and Responsibilities:
Supervise IT Help Desk staff including training, mentoring, day to day guidance, semi-annual reviews and timekeeping.
Collaborates with IT Managed Services provider on network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, and file system integrity as well as resolving issues with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems.
Works with the Director of Information Security and Technology and IT Managed Services provider technicians on IT related projects.
Recommends software/hardware purchases that optimize bank’s systems/platforms and enable end user to accomplish tasks more efficiently.
Provides technical support to end-users as needed by promptly responding to help desk requests/inquires. Escalates problems as required to IT Managed Services provider support teams.

Qualifications and Experience:
Bachelor’s degree in Information Technology preferred

5+ years related experience in IT roles

Experience in supervisory/management roles

The Bank of Elk River is an Affirmative Action-Equal Opportunity Employer that seeks individuals who share our core values of customer service, loyalty, and integrity. We are a community bank where our customers know they can count on our staff for experience, knowledge, and superior service to meet all of their banking needs. The Bank of Elk River is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.