Who we are:
Sixt Rent a Car is an international leader in car rental, leasing, and innovative mobility solutions like mydriver. With revenues in excess of $2 billion and a fleet of 220,000 cars, we have moved into over 100 different countries worldwide. Sixt is the largest fleet purchaser of BMW’s internationally, however does not consider itself a luxury car rental company but a company with superior service and better cars for everyone at an exceptional value.
At Sixt, customers are guests. It’s not a rental transaction but an experience as that of a five star hotel. Sixt hires service oriented individuals, free to travel, and open to cultural experiences interacting with customers and colleagues from many diverse backgrounds. Sixt is more than just cars, we have a passion for style, technology, innovation, creativity and entrepreneurial spirit.
As a Branch Manager, you will be responsible for the growth and profitability of your very own operation while ensuring that we are providing first class experience. As an essential part of the team, you will be responsible for the development of your very own branch while driving profitability as you train and develop your staff.
What you'll do to be Sixt-cessful:
Ensure the effective process of all types of car rental transactions
Provide exemplary customer service and issue resolution
Participate in all areas of employee management
Understand cost control and achieve individual sales goals
Monitor prices and set rates for walk-ups
Uphold company standards and processes
Increase the market penetration of the branch and increase revenue
Actively participate in the training, coaching, and mentoring of the Management Trainees, Rental Sales Agents, Return Agents and all other staff
Complete performance reviews on all employees and hold a meeting with the individual to discuss strengths and weakness
Organize and facilitate weekly staff meetings to keep employees motivated and informed of business operations
Complete sales calls with Management Trainees in order to further their development
Handle or assist in the resolution of customer service issues if other staff members are unable to.
What you'll need:
Bachelor's degree required
5+ years of management experience in the rental car industry required
Must have a minimum of 10 years of work experience in sales and customer service
Must have good supervisory and strong communication skills
Must have the ability to work under stressful and unusual situations in order to maintain good customer service
Exceptional interpersonal skills required
Strong organizational skills with the ability to multi-task
Must have a valid driver's license
Must be at least 21 years old
Must be able to work 40 hours per week
Must be able to work a flexible schedule including day and/or evening hours
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Ability to communicate in other languages (French, Portuguese, Hebrew, German, etc.) is a plus.