Auto req ID: 23556
Title: HDFS Consumer Credit Manager - Remote
Job Function: Customer & Dealer Operations
Location: RENO
Company: Harley-Davidson Financial Services
Full or Part-Time:Full Time
Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes™, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson® motorcycles.
You’ll play a pivotal role in helping us create the company we want to be. And for our employees and H-D community it’s done through being fair, honest, positive and creative. This isn’t just any company. And yours isn’t just any career. It’s part of your story. Ride with us and make it legendary.
HDFS’ Reno, Nevada office serves as one of the Company's two operations centers. HDFS first established its roots in 1992 in Nevada. It is also home to Eaglemark Savings Bank, the Company’s lending institution, where all loans are funded. Reno employees represent the loan origination and servicing business units including Collections, Funding, Underwriting, Dealer Services, and HDFS’ Cycle Insurance business unit. There are also employees who work in Accounting, Legal, Global Information Services, Risk, Enterprise Project Management, and Compliance who call this office home. Join our team as a HDFS Consumer Credit Manager - Remote.
The Manager, Consumer Credit provides leadership and supervision of day-to-day operations of members in the Consumer Credit team. The role is for someone who is passionate about underwriting, credit risk management, and possesses strong leadership skills with a keen eye for detail. The Manager partners with others in the role to oversee all work focused on credit underwriting, service delivery and application processing. In addition to the day-to-day activities, the role is responsible for coordinating with others in the organization to support credit underwriting, as appropriate to ensure work meets service and quality standards. The Manager has the opportunity to lead a team of credit representatives and play a critical role in ensuring the quality and accuracy of the consumer credit review process. The Manager provides recommendations to establish performance objectives and has full responsibility for monitoring and evaluating individual team member performance. The Manager is responsible for ensuring all members of the team work together towards the common goal. The Manager will embrace and facilitate external focus by all members of the group and actively coaches team members to consistently deliver the desired customer experience and business results.
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Oversees the efforts of an Underwriting team to ensure appropriate credit due diligence is completed and service metrics are achieved while managing operation activities, including but not limited to, systems, policies and procedures and flow of information.
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Interacts with all levels of management to address quality issues impacting key metrics surrounding customer satisfaction, quality, first contact resolution, productivity and service level.
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As needed, intercedes on requests with difficult customers and/or requests requiring detailed knowledge of the organization’s products/services and approves credit exceptions (within established parameters) to assist in finalizing loan transactions.
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Collaborates with Operations and Work Force management, to ensure acceptable allocation of shared resources, and organized workflow between the operations functions at a team level.
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Participate in activities associated with maintaining process/operations, including developing and implementing policies and procedures on systems and the flow of information.
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Makes hiring decisions, including interviewing team members within established guidelines and provides employee development activities to ensure that training requirements are fulfilled by team members; conducts/supports cross-training of team members within established guidelines.
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Provide direct reports with feedback, coaching, individual development needs assessment, and training gaps, including regular, one-on-one performance reviews.
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Protection of information and compliance with the law are paramount. Protecting employee, customer and corporate information is everyone's responsibility at Eaglemark Savings Bank. All employees must follow established safeguards, including policies regarding data protection, segregation of duties, and access to information based solely on business need. Further, it is the responsibility of all employees to maintain awareness and understanding of relevant laws, regulations, internal policies and procedures, and to comply with all of them.
High School Diploma or Equivalent Required
Required
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Typically requires a minimum of 8 years of related experience
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Proven ability to manage and execute organizational procedures and policies
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Extensive knowledge of the most recent performance management techniques
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Extensive comprehension of all regulatory and compliance guidelines on federal and state levels
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Fundamental knowledge of hiring and interviewing processes
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Extensive knowledge of retail direct and indirect credit lending operations
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Extensive knowledge of dealership finance operations to include the latest negotiation methods
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Knowledge of quality control and regulatory audit processes
Preferred
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Experience with continuous improvement, project management and strategic management certifications
Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.
The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.
We offer an inclusive compensation package for all full-time employees including, but not limited to, bonus programs, health insurance benefits, a 401k program, onsite fitness centers, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here.
Applicants must be currently authorized to work in the United States.
Direct Reports: Yes
Travel Required: 0 - 10%
Pay Range: $88,100 - $136,400
Visa Sponsorship: This position is not eligible for visa sponsorship
Relocation: This position is not eligible for relocation assistance
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