Bringing True Hospitality to the world.
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.
We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.
With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.
We’re growing; grow with us.
Your day to day
Answer helpdesk telephone calls in line with SLAs and reply to email queries in line with SLAs
Record call/email activity in IHG ticketing system
Resolve issues relating to calls / emails or escalate queries to correct resolver group(s) as necessary
Update ticketing system as appropriate
Provide suggestions and input as to how services could be improved or delivered more effectively
Assistance with service reporting as appropriate
Cross service clients and/or suppliers between helpdesk activities as required
Provide support to projects generally across the whole Procurement Sourcing & Operations team
Ensure all reporting tools are updated in line with specified timelines
Competent Helpdesk execution
Ability to prioritise work requests
What we need from you
Associate degree or equivalent experience
Some experience in or understanding of a Helpdesk role in a large blue chip environment
Ability to clearly explain things to user and empathize with them
Technical Skills and Knowledge
Good Microsoft office skills
Good communication skills
Demonstrated attitude to learning and development personal and professional skills
Experience in handling queries
Problem solving skills
What we offer
We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.
IHG is an equal opportunity employer. Minorities/Females/Disabled/Veterans