Helpline Specialist - Part-Time (Remote)

Partnership for Drug-Free Kids - New York, NY (30+ days ago)


The Partnership for Drug-Free Kidsis a nonprofit organization providing support and guidance to families struggling with their son or daughter’s substance use. We empower families with information, support and guidance to get the help their loved one needs and deserves. And we advocate for greater understanding and more effective programs to treat the disease of addiction.

The Role

The Partnership for Drug-Free Kids helps parents and caregivers impacted by teen and young adult substance misuse. We are seeking Master’s level clinicians with experience in addiction treatment and/or family treatment to work remotely as independent contractors in the evenings ( 4:00 PM to 12:00 AM, EST) and on weekends (noon to 5:00 PM, EST).

This role will focus on staffing our Helpline service--responding to and documenting both on-line and telephone conversations with individuals contacting the Helpline. Helpline Specialists offer empathy, support and provide guidance and resources for next steps in getting help.

Our philosophy for support services relies heavily on the principles of Community Reinforcement and Family Training (CRAFT), Acceptance and Commitment Therapy (ACT), and Motivational Interviewing (MI). These interventions are effective in helping parents and caregivers respond to their teen and young adult children in more productive ways and increase the likelihood for positive outcomes for the struggling child and the family. Training will be provided as well as ongoing mentoring and supervision.

Major Responsibilities:

  • Answer inbound text/chat communications and phone calls
  • Support parents/caregivers contacting the Partnership by:
  • employing CRAFT principles of listening, communication and support
  • helping parents or caregivers understand their child's problem and make a plan to address it
  • reminding callers about their need for self-care and support
  • directing callers to appropriate services/resources
  • Provide post-communication follow up
  • Document contacts with callers
  • Refer to Partnership's Parent Coaching program when appropriate

Requirements:

  • Master's degree in counseling, social work, human services, or closely related field
  • 5+ years’ experience in addiction treatment and/or family treatment in a mental health setting or private practice
  • Strong interpersonal communication skills with the ability to convey empathy, understanding and guidance for parents and caregivers
  • Cultural awareness, sensitivity and counseling competency
  • Organized and detailed with strong English writing and communication skills
  • Bilingual (English/Spanish) with strong English/Spanish writing and communication skills strongly preferred
  • Ability to work independently in suitable remote location
  • Dependable and responsible

How to Apply

The Partnership is an equal opportunity employer that values diversity in the workplace and encourages candidates of diverse backgrounds to apply. Interested candidates should send resume and cover letter via email. No phone calls, please

Job Type: Contract

Experience:

  • addiction treatment: 5 years (Preferred)

Education:

  • Master's (Required)

Language:

  • Spanish (Preferred)