Desktop Support Technician ((80/20 percent mix of Mac OS/Windows))

APN Consulting, Inc. - Union, NJ (30+ days ago)


Job Summary

Title: Desktop Support Technician

Duration: 6 Months Contract

Location: Union NJ

JOB SUMMARY & SCOPE:

The candidate for the Desktop Support Technician position will provide, under limited supervision, technical support of personal computers (Both Macs & PCs), printers, and servers in a network environment. This will include the delivery, installation and setup of such systems in the end-user community within our Union NJ office. This will include installation of approved software as well as the diagnostics of basic hardware and software problems encountered by the end-users.

DUTIES & RESPONSIBILITIES:

  • Provide on-site & remote end-user desktop support in a mixed-OS environment (80/20 percent mix of Mac OS/Windows)
  • Troubleshoot hardware, software, Wireless, WAN, and LAN issues
  • Work with external vendors to resolve hardware and software issues
  • Deploy and maintain computers, servers, virtual machines, phones, video conference, & mobile devices
  • Build, maintain, & image new hardware and replace or upgrade legacy hardware
  • Test new software and operating systems for compatibility
  • Research and recommend new technologies and solutions
  • Document support processes and troubleshooting procedures for hardware and software
  • Work with end-users to develop an understanding of the needs and uses
  • Collaborate with other team members to resolve complex issues through training and support
  • Keep management aware of changes within the office
  • Ability to prioritize projects and support issues

QUALIFYING EDUCATION & EXPERIENCE

  • 1-3 years’ experience in IT related field, preferably in e-commerce/internet/retail
  • Bachelor’s degree or equivalent experience
  • Extensive experience with Mac OS X (10.10 to current)
  • Strong experience with Windows 10
  • Strong desktop hardware experience (Windows, Mac, laptops, peripherals)
  • Experience with Google Apps for Business
  • Experience with Device Management Software (SCCM/JAMF Pro)
  • Experience with Video Conference (LifeSize) and VOIP (Shoretel) solutions
  • Understanding of TCP/IP networking.
  • Understanding of Active Directory
  • Comfortable with the command line (Bash, PowerShell, SQL, etc)
  • Strong oral and written communication skills.
  • Strong customer service skills
  • Works well in a team environment
  • Able to adapt and to be assertive in a fast paced constantly changing environment
  • Detail oriented
  • Ability to work independently

Job Type: Contract

Experience:

  • IT field: 6 years
  • Device Management Software (SCCM/JAMF Pro): 5 years
  • Desktop Support: 5 years
  • Active Directory: 2 years
  • Windows 10: 4 years
  • Mac OS X (10.10 to current): 4 years
  • TCP/IP networking: 5 years