Sales Associate

Reiss - Chestnut Hill Bloomingdales - Newton, MA (30+ days ago)


Reports to: Store Manager/Assistant Manager/Sales Supervisor

Location: All Stores

ROLE OVERVIEW

Passionate about REISS, going the extra mile and providing exceptional service. Playing your part within the store team, you will provide a premium, genuine and tailored customer service experience which exceeds our customers’ expectations; contributing towards store targets and the operational success of the store.

KEY RESPONSIBILITIES

  • Deliver a premium, genuine and tailored customer service experience which exceeds our customer expectations; engage the customer, and build trust and loyalty
  • Sales – identify opportunities to sell to our customer through, for example, alternative options, add on sales, outfit building , in a manner which is sincere and genuine and best fits the customers’ requirements
  • Keep up-to-date and an in-depth knowledge of product; communicate positively about the brand
  • Actively engage and undertake duties that supports the store operations, for example, opening and closing activity; front cover; fitting room service; till point transactions; keep store tidy and clean; process delivery; handle product – movement, replenishment and merchandising
  • Comply and adhere to company policy and procedures including operational processes and procedures including those relating to for example, minimizing stock loss, health and safety
  • Maintain positive working relationships with your store team, peers and colleagues and provide assistance; interact positively and professionally with employees in other companies and/or departments
  • Attend and participate in team briefs and meetings
  • Self-Development: take active involvement in your own learning and development
  • Communicate appropriately with customers, team members and managers, employees from other companies and departments; escalate any customer concerns or employee matters to a manager
  • Positively respond and adapt to changes in requests, store requirements or business needs
  • As and when required, provide support to peers and others; and undertake additional duties and/or tasks

This is not an exhaustive list of roles and responsibilities

Senior Sales Associate

  • All areas of Sales Associate role and responsibilities [as outlined above]
  • Exemplary role model; consistently demonstrate and deliver high standards in all areas of Sales Associate role, particularly service and sales
  • Support and guide Sales Associates and other team members e.g. First Steps companion
  • Undertake specific duties and/or take areas of responsibility, as and when requested by store management
  • Take opportunities to develop self within role and support the store

Note Some aspects of Senior Sales Associate role and responsibilities may vary depending on the size, turnover and/or structure of a store.

SKILLS QUALITIES & BEHAVIOURS

  • Experience in retail fashion and/or service, ideally within a premium or luxury environment
  • Understanding of and/or experience in premium customer service, clienteling and CRM
  • Interest in retail, fashion and/or design
  • Excellent communication skills and interpersonal skills
  • Motivated, focused and driven to achieve individual and team goals
  • Team player
  • Flexibility; ability to adapt to changing priorities and requirements
  • Ability to work at pace
  • Take pride in personal presentation and grooming
  • Personable, confident, resilient, energetic and a sense of fun!

Job Type: Part-time

Experience:

  • Sales: 1 year