Program Manager

Family Service Agency of SF - San Francisco, CA (30+ days ago)

Agency Overview

Founded in 1889, Felton Institute DBA Family Service Agency of San Francisco has a 128-year history of innovation in services for vulnerable children, families, and adults. With a $22 million operating budget and nearly 300 employees, Felton offers a dynamic, challenging, and supportive work environment. All staff is supported to increase their skills, enter new domains, and increase their position and salary as their skills grow. Felton offers an excellent benefits package and salaries that are well over the median for Bay Area non-profits. We are seeking employees who are excited by the idea of lifelong growth in the skills they bring to helping those in need.

Senior Division Overview

The Senior Division provides citywide programs to help older adults remain in the community and age with dignity, security, and a high quality of life. Our Aging Services include the Long-Term Care Ombudsman, The Foster Grandparent and Senior Companion Programs, The Senior Community Service Employment Program, an Economic Security Center, case management, and senior and wellness services in Visitacion Valley. Our Geriatric Mental Health team specializes in a full continuum of behavioral health services. Felton’s programs deliver evidence-based treatments and practices, and we strive to hire staff who can offer culturally and linguistically appropriate services to meet the needs of older adults living in San Francisco.

Program Description

Created in 1965, the Senior Community Service Employment Program (SCSEP) is the nation’s oldest program that helps low-income, unemployed individuals aged 55+ find work. SCSEP matches eligible older adults with part-time, community service training assignments at local non-profit organizations and government agencies. Trainees build skills and self-confidence, while earning a modest stipend. For many of the program participants, their SCSEP experience leads to permanent employment. SCSEP is funded by the U.S. Department of Labor (DOL). Felton is a sub-grantee of the SCSEP program under the National Council on Aging (NCOA).

Job Description

This individual will provide overall management and direction to the Senior Community Service Employment Program (SCSEP)in San Francisco, as sub-grantee of the National Council on Aging (NCOA). Maintain thorough knowledge of all relevant information impacting Workforce Development. Manage staff and program trainees, developing/controlling the budget, developing and implementing policies and procedures, participating in obtaining funds and grants, coordinating and integrating programs with others in the organization. The Program Manager (PM) acts as SCSEP Agency representative to the community while creating and maintaining working relationships with local Workforce Investment Board and the Comprehensive and Neighborhood Access Points (formally One Stop Career Centers). PM reports to the Senior Division Director. Receives additional supervision from the NCOA Director of Programs. Works with HR Director, as needed. Acts as the liaison with NCOA for all duties related to SCSEP, as well as other NCOA programs. Performs additional duties as needed.

Program Specific Responsibilities

Manage day-to-day operations of San Francisco SCSEP sub-grantee program
Oversee and manage Felton Economic Security Initiative Center (ESIC) and Benefits Enrollment Center (BEC) to promote the acquisition of supportive services for enrollees as mandated by SCSEP regulations
Work on targeted initiatives designed to meet NCOA and DOL performance goals
Develop and implement service delivery designed to transition enrollees into unsubsidized employment upon exit
Develop and monitor annual program objectives to ensure compliance
Plan/execute coordination strategies to promote program goals and objectives
Recruit and train enrollees as Employment Facilitator Trainees (EFTs) to administer program offerings
Develop and implement training and technical assistance activities designed to promote continuous learning and trainee skills enhancement
Supervise, track, and evaluate activities/work products of staff/trainees; Prepare reports on a weekly, monthly, quarterly and annual basis
Oversee, manage and monitor data collection activities Conduct weekly follow-up in NCOA DCS and DOL SPARQ databases, print reports to track progress, approve data validation activities in the NCOA DCS database and DOL SPARQ database
Promote expansion of mature work services by recruiting partners to act as Host Training Sites and employers interested in hiring mature workers; Ensure that Host Training Agencies are informed and engaged as appropriate
Recruit and maintain relationships with external and internal stakeholders
Evaluate/recommend trainees for placement; Conduct activities to ensure a smooth transition from enrollment through reentry into the job market
Develop/maintain linkages with all known contracted work sites addressing the human service and employment needs of mature workers
Work collaboratively with Felton and NCOA staff
Participate in staff meetings, community convening, and external work related groups
Minimum Qualifications

A minimum of 5 years relevant experience in a human service agency, a workforce development agency and/or a training facility preferred; Direct contact with mature persons, mature workers, minorities and low-income individuals is also preferred
A minimum of 5 years of administrative and program management experience preferred
Bachelors degree (preferred) in one of the Social Sciences, Business, Public Administration, Human Resources or a related field; Law degree a plus
Demonstrated ability to supervise and train professional, paraprofessional staff and volunteers
Working knowledge of human services network and the principles of managing older workers
High degree of motivation and creativity; self-starter, entrepreneurship, and ability to multi-task
Demonstrated ability to network with public agencies and private non-profits at the local level, preference given to familiarity with the human services network in San Francisco
Ability to interpret, understand and implement federal regulations, rules, policies and procedures
Knowledge of prohibited discriminatory practices and grievance procedures
Commitment to cultural competency, inclusiveness and diversity
Willing to travel extensively in San Francisco, and periodically to Washington DC and other conference sites
Excellent program management skills and knowledge of the principles of management
Possess excellent administrative and organizational skills with attention to detail
Excellent oral and written communication skills
Ability to work independently and as a member of a team with minimal supervision
Ability to be a team player with a welcoming attitude

Additional Information:
Division: Senior

Position: 100% FTE

Reports to: Senior Division Director

Please send resumes to:

Gala Martin

HR Recruiter

1500 Franklin

SF, CA 94109