PM Shift Leader ( Server )

FLORIDA AVENUE GRILL - Washington, DC (30+ days ago)


Florida Avenue Grill is looking for a PM Shift Leader, who will work as a server but also lead the team.

From Tuesday to Saturday

2:30 p to CL ( latest 10:30 pm )

Qualifications, Responsibilities & Job Description

The GRILL Server is responsible for providing full service to all guests with a primary focus on their assigned section. Their responsibilities include, but are not limited to, 1) acknowledging, assisting and/or directing all guests to seating, 2) offering both requested and unsolicited information about all of our products to all guests , 3) taking any guest’s order (and quickly relaying it to other servers when necessary), 4) ensuring that all guests in their section receive their complete order in a manner and time that supports our mission, 5) helping other servers, bussers, and runners in stocking and preparing the Beverage, Steam Table, and ToGo Areas, and 6) ensuring that everything in their assigned section is always ready (bussed, clean, stocked, etc…) to receive new guests immediately after previously seated guests have left. The GRILL Server reports directly to the Manager on Duty (MOD) while on shift and to the Assistant General Manager (AGM) at all other times.

In addition the core responsibilities required by all GRILL employees, the following are mandatory qualifications for this position:

  • In depth knowledge of all GRILL Products & Operations (food, drinks, desserts, sidework, merchandise, etc.)

The GRILL Server must be able to thoroughly & precisely answer questions about all of our products and operations and must provide our guests with suggestions that will both increase sales and introduce more options to patrons.

  • Strong Verbal & Interpersonal Skills

The GRILL Server must exhibit attentive, respectful, and polite language and tone towards all guests and fellow staff members at all times. They must be able to communicate effectively and efficiently with all customers, managers, and fellow staff members.

  • Efficient, Fast & Effective at Multi-tasking Under Pressure – VERY ORGANIZED!

The GRILL Server must “multi- task” faster and more often than any other position in the restaurant. They must have excellent organizational skills and be able to handle multiple tasks quickly and precisely, while maintaining composure at all times; this is the key to successfully multi- tasking while providing excellent service to all of our guests.

  • Strong Team Player

While all GRILL employees must possesses and exercise teamwork , the GRILL Server heavily depends on others for support- thus it is imperative that the Server themselves, exhibit this quality every moment of their shift by constantly supporting others without being asked by staff or told by the MOD to do so.

Other essential qualification and personality traits of the GRILL Server:

  • Excellent understanding and execution of the Mission
  • Positive Attitude
  • Reliable and Available
  • Self-Managing & Self-Motivated
  • Observant for Signs of Intoxicated Guests and Vigilant about Checking IDs (if applicable)
  • Excellent Math Skills
  • Ability to Communicate in Spanish a Big Plus, but not a Requirement

Job Type: Full-time

Salary: $15.00 /hour

Experience:

  • Management: 1 year (Required)
  • Supervisor: 1 year (Required)