Site Administrator

DaVita Medical Group - Mission Hills, CA

The Site Administrator is accountable for overseeing the overall management of a Health Center (Site) in designated areas including:

Strategic, Financial and Operations Management;
Patient Care Coordination, Patient Satisfaction and Clinical Outcomes;
Teammate Management; and
Risk Management, Audit and Compliance

Full accountability for non-clinician teammates within assigned Site, including but not limited to hiring, mentoring, professional development, annual review, compensation adjustment, corrective actions and termination. Responsible for planning, coordinating, directing and monitoring all operational and financial aspects of the site in conjunction with other clinician or non-clinician teammates. Provide effective leadership to managers, supervisors and teammates in overseeing the delivery of high-quality, cost-effective patient care.

Strategic, Financial and Operations Management

Develops Site budget for overall membership growth and operational expenses, including capital budgets
Reports monthly on membership, operational expense, and other P&L variances to budget; Researches and monitors budget variations and mitigate unfavorable variances
Reviews, authorizes and monitors expenditure reports in accordance with company policies and procedures
Ensures adequate clinician and support staffing levels are maintained to provide appropriate and timely care to patients
Reviews and monitors teammate capacity and utilization and manages changes in hours or FTEs to ensure operational efficiency and compliance with appropriate company and regulatory policies
Develops Site level strategies to ensure membership goals are met for each line of business
Implement plans to continually enhance services provided by accountable departments and functions
Patient Care Coordination, Patient Satisfaction and Clinical Outcomes

Works with Clinical Pod Lead Physician to resolve clinician-related issues and enhance provider satisfaction
Monitors patient satisfaction through various programs such as the formal complaint process, new patient survey, etc. and develops patient satisfaction improvement strategies to meet patient satisfaction goals
Ensures Patient Intervention Reports (PIRs) are distributed at each patient visit, evaluated for completion and cleared in the system as needed
Monitors current clinical outcome initiatives, such as STAR, P4P, CHAPs, to ensure that established goals are met
Ensures active and ongoing patient outreach through pursuit processes to support Quality Initiatives
Proactively manages high risk patient lists to avoid preventable admissions or readmissions or identify other patient needs
Monitors daily census and discharge reports to ensure appropriate follow up is provided to all discharged inpatients
Teammate Management

Guide and develop non-clinical teammates to ensure they are meeting performance expectations; mentor, coach, and counsel as needed for professional development
Encourages staff participation Site Huddles and solicits staff suggestions and ideas on process improvement
Responsible for all teammate activity such as hiring, promotions, performance evaluations, salary increases, performance evaluations, and disciplinary actions
Recognizes teammates for performance that achieves goals related to Patient Satisfaction, clinical outcomes and teamwork
Ensures that management teammates understand DMG Teammate Policies and Handbook and other regulatory requirements affecting employment in Sites
Ensures continuing education programs are offered and taken timely to keep staff up-to-date on nursing practices, universal precautions, worker/patient safety, and other policies and procedures as required
Risk Management, Audits and Compliance

Ensures that Site meets all internal and external Standards of Conduct as well as all legal and regulatory requirements
Proactively ensures Site is prepared for planned or surprise DHHS, Health Plan, or internal audits
Ensures compliance with state Worker Compensation and OSHA safety training requirements
Oversees compliance with state or federal regulations of the Injury Prevention and Safety Training Program
Oversees compliance with DMG policies and procedures in accordance with state and federal regulations for patient care and services (Medicare or other governing agencies)
Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
Ensures the creation and implementation of any corrective action needed as a result of internal or external quality assurance, Medicare, OSHA, or other governing agency audit
What's the first thing that happens when one of the leading independent medical groups in the country comes together with a global leader in health care? Opportunity. With DaVita Medical Group, HealthCare Partners, The Everett Clinic, Northwest Physicians Network, MountainView Medical Group and Magan Medical Clinic joining OptumCare and the UnitedHealth Group family of companies, people like you will find increasing levels of challenge, impact and professional success. We're changing health care for the better by improving access to affordable, high quality care, and working together to improve the patient experience. That takes passion, commitment, intense focus and the ability to contribute effectively in a highly collaborative team environment. Are you with us? Learn more about this exciting opportunity to do your life's best work.(SM)

Careers with OptumCare. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. OptumCare, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)

Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.