SEASONAL GIFT CARD ASSOCIATE - HOME OFFICE

Cameron Mitchell - Home Based

Part-time
Job Duties:
Assist at the home office in processing gift card orders; both online and walk-ins
Fulfill online gift card orders for Cameron Mitchell Restaurants, Ocean Prime and Rusty Bucket Restaurant & Tavern
Gift card and tracking number data entry
Provide technical support to Guests placing orders online
Inventory, replenishment and stocking of gift cards

Essential Responsibilities: include the following and other responsibilities that may be assigned:

1. Exemplifies genuine hospitality standards. Handles requests with guest satisfaction as the priority. Strives to gain guest name recognition.

2. Adheres to standards of professional appearance, personal cleanliness, and proper attire. Displays confidence and a friendly disposition at all times.

3. Uses proper phone etiquette.

4. Follows correct procedures for cash handling, carry-out orders and gift card sales. Accurately uses point of sale systems.

5. Greets guests, if necessary

6. Assists management and other associates if needed or assigned. Promotes teamwork and dependability.

7. Exhibits punctuality and dependability.

8. Knows emergency procedures to the home office.

Competencies: To perform the job successfully, and individual should demonstrate the following competencies:

1. Hospitality: Ability to respond quickly to guests needs, meets commitments, responds to requests for service and assistance, provides genuine hospitality.

2. Teamwork: Gives and welcomes feedback, contributes to building a positive team spirit, puts success of team above own interests, supports everyone’s efforts to succeed, exhibits objectivity and openness to others views

3. Technical Skills: Participates in training and development opportunities, strives to continuously build knowledge and skills of the restaurant and company, shares expertise with others

4. Problem Solving: Identifies and resolves guest situations in a timely manner

5. Guest Services: Manages difficult or emotional guest situations (with guest satisfaction as a priority), responds promptly to guests needs, solicits guest feedback to improve services, responds to requests for service and assistance, meets commitments, provides genuine hospitality

6. Interpersonal Skills: Keeps emotions under control, remains open to others’ ideas and resolves conflict

7. Oral Communication: Speaks clearly and politely in positive or negative situations, listens and gets clarification, responds well to questions, participates in meetings

8. Written Communication: Able to read and interpret written information, writes clearly and informatively

9. Restaurant Support: Supports goals and values, strives to continuously build knowledge and skills, maintains cleanliness of restaurant

10. Quality Management: Looks for ways to improve and promote quality, demonstrates accuracy and thoroughness, monitors own work to ensure quality, applies feedback to improve performance, works quickly, ensures the restaurant exhibits great food safety and sanitation issues

11. Cost Consciousness: Contributes to profits and revenues of the restaurant, conserves organizational resources, able to accept different types of payment and make change

12. Diversity and Ethics: Shows respect and sensitivity for cultural differences, promotes a harassment free environment, keeps commitments, works ethically and with integrity, treats people with respect, inspires the trust of others, upholds organizational values

13. Organizational Support: Follows policies and procedures, supports company goals and values

14. Judgment: Displays willingness to make decisions, includes appropriate people in decision making process, demonstrates ability to prioritize

15. Professionalism: Reacts well under pressure, treats other with respect and consideration regardless of their status or position, approaches others in a tactful manner, accepts responsibility for own actions, follows through on commitments, is pleasant in demeanor, maintains confidentiality

16. Quantity/Productivity: Meets restaurant and productivity standards, completes work in a timely manner, strives to increase productivity, uses time efficiently

17. Safety and Security: Observes and teaches safety and security procedures, reports potentially unsafe conditions, uses equipment and materials properly,

18. Attendance and Punctuality: Is consistently at work on time and in full uniform

19. Dependability: Follows instructions, responds to direction, takes responsibility for own actions, keeps commitments, completes tasks on time or notifies appropriate person

20. Adaptability: Adapts to change in the work environment, able to deal with frequent change, delays or unexpected events

21. Planning/Organizing: Uses time efficiently, possess good organizational skills, able to maintain an orderly work station, restock and organize stations

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skill or Ability

Description

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

Language Skills

Ability to read and comprehend simple instructions, short correspondence, menu descriptions and memos. Ability to write simple correspondence. Ability to present information in one-on-one and small group situations to guests and other associates of the restaurant.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Mathematical Skills

Ability to add, subtract, multiply divide and accept all types of payment and make change.

Computer Skills

To perform this job successfully, and individual should have knowledge of/or experience and /or ability to learn with point of sale systems.

Physical Requirements and Work Environment:
Requirement

Description

Frequency

Lifting, Pushing, Pulling, Carrying

Up to 30 lbs.

Up to 30 lbs.

Frequently

Occasionally

Bending, Kneeling

Occasionally

Mobility

Required to use hands to finger, handle, or feel; reach with hands or arms

Frequently

Continuous Standing

Regularly

Climbing

Occasionally

Driving

Occasionally

Work Environment

Inside

Outside

Regularly

Occasionally

Abnormal Temperatures

Normal

Regularly

Hearing

Noise level is moderate

Critical

Vision

Close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus

Critical

Speech

Ability to effectively present information in on-on-one and small group situations to guests and other associates in the restaurant.

Critical

Literacy

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence.

Moderate

Hours Required: Will vary based on concept and operating hours of the specific location

Qualifications
Behaviors
Preferred

Enthusiastic: Shows intense and eager enjoyment and interest

Motivations
Preferred

Self-Starter: Inspired to perform without outside help

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals