Front Desk Supervisor

Anaheim Majestic Garden Hotel - Anaheim, CA

Full-time$17 an hour
SkillsBenefits

Anaheim Majestic Garden Hotel is hiring!!!!Our 489 Guest rooms and 20,000 square feet of banquet space offers more than just comfort. Our Team Members offer our Guests friendly, willing and helpful service, 24 hours a day, 365 days a year. Our peaceful and majestic gardens set the stage for a magical stay that is fun, inspiring and pleasantly unforgettable. Come join us!

We are currently looking for a Front Desk Supervisor.

The responsibilities consist of:

  • Greet and welcome our guests, checking our guest in and out, while following all front desk procedures.
  • Uses effective sales techniques including up-selling.
  • Follow all security payment procedures.
  • Prepares and uses an Arrivals List.
  • Processes room changes, including blocking rooms.
  • Posts Guest charges and payments.
  • Responsible for Bank including reporting of discrepancies.
  • Issues and controls keys.
  • Performs bucket checks.
  • Cancels non-guaranteed reservations.
  • Conducts daily audit for Disney ticket inventory.
  • Manages MOD Bank and makes appropriate changes.
  • Edits Front Office employees’ work hours and reports to managers.
  • Makes sure groups are blocked at least one week prior.
  • Trains/coaches GRAs and demonstrates leadership by example.
  • Ensures all GRAs finish their checklist.
  • Ensures trash and cleaning is done.
  • Councils GRAs on issues and brings to management’s attention when needed.
  • Is instrumental in maintaining open lines of communication between management and GRAs.

ADDITIONAL GUEST SERVICES RESPONSABILITIES:

Prepares maps and provides directions. Helps Guests with special requests. Responds to questions about facilities and events. (Informs Guests of facilities, hours of operation, promotes Bistro, Deli, Gift Gallery, Lounge, Room Service, Pool, Game Room, Disney Shuttle, In-room Movie Channels including Adult Channels (and restrictions the Guest can apply), In-room Safe, Voice Mail, etc. Handles Guest Service problems. Follows Guest Privacy and Security Procedures. Processes Wake Up Calls. Makes Guest reservations. Processes Guest mail, packages and faxes. Arranges and assists Guests with Tour Information, Bookings, and Car Rental referrals according to established Hotel policy and procedure. Assures Guest Satisfaction. Communicates with management personnel in case of problems. Demonstrates knowledge of emergency procedures. Is familiar with daily Hotel functions/events. Maintains cleanliness and orderliness of Front Desk and Service Promise Help Desk areas. Makes sure Front Desk is well stocked.

Benefits include: * 401k * Health/Vision Insurance * Dental Insurance * Free Life Insurance * Employment Assistance Program * Employee Travel Program * Vacation/sick pay

You may apply in person during office hours Monday-Friday 8am-5pm

Anaheim Majestic Garden Hotel is an Equal Employment Opportunity Employer, we are a Drug Free work place and perform Background Checks. Anaheim Majestic Garden Hotel is an E-Verify Participant.

For other employment opportunities please visit:
https://www.majesticgardenhotel.com/employment

Job Type: Full-time

Salary: $16.50 /hour

Experience:

  • Front Desk Supervisor: 1 year (Preferred)

Work authorization:

  • United States (Required)

Shifts:

  • Morning (Required)
  • Mid-Day (Required)
  • Evening (Required)
  • Graveyard (Preferred)