JOB TITLE & CODE:
Associate Systems Analyst (100928)
POSITION SUMMARY: Responsible for design, development, testing, implementation and maintenance of new and legacy systems. Assists customers in identifying systems solutions to meet functional needs, streamline, and ensure patient safety and confidentiality.
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
Bachelor’s degree in healthcare, computer science, business or informatics related field OR four (4) years’ experience working with business, clinical or administrative applications required.
This position may require additional certification in support of the responsibilities of the position, which will be provided by WVUHS Information Technology. Certification completion will be required within four months of formal certification training completion.
Internal employees must meet all mandatory competencies in current position in order to qualify for promotion within IT.
Business Applications: Experience using Enterprise Resource Planning (ERP) workflows such as: finance, supply chain, HR/payroll. Experience with business operations workflow in a healthcare environment preferred, such as admitting/registration, appointment scheduling, billing, insurance verification, accounts receivable, collections, accounts payable, physician credentialing, and/or HIM (Medical Records). Experience with financial statement preparation/analysis, financial systems administration and accounting workflows.
Clinical Applications: Experience in an inpatient or outpatient clinical setting preferred. Experience with patient flow, physician/clinician workflow, medical terminology, and the medical record, preferably in the clinical area to be supported by this position, preferred.
Web Applications: Web Service experience preferred. Experience with IE, XML & HTML preferred. Experience with Crystal Reports preferred.
Integration/EDI: Knowledge of HL7 Message Structures, HL7 Events, and other healthcare interfacing standards preferred. Experience leading or managing projects preferred.
CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
System Analysis: Assists in analyzing system issues and workflows. Assists in research and data gathering with clients and other team members. Assists in modification requests as assigned. Assists in Implementing system modifications as assigned. Engages in expanding knowledge of existing user workflows. Assists in performing functional and integrated testing for basic workflows. Assist in applying user security under the guidance of a higher level analyst. Maintains an understanding of supported applications. Assists in importing/exporting of data. Assists in using application specific tools to create reports.
Problem Identification and Resolution: Assists in resolution of daily problems. Assists and participates in testing as assigned. Assists in correcting system errors as assigned.
System Management: Completes assignments driven by vendor application packages for upgrades and enhancements. Utilizes various industry resources (journals, internet, conferences, user groups, etc.) to stay current on vendor offerings and features/functions that might meet the needs of the customer/organizations.
Project Coordination: Reviews, identifies and documents any issues, barriers, or risks and brings them to management’s attention. Provides Project/Task Coordination Services to customers as assigned. Participates in joint application and/or technical development sessions. Apprises status, schedule variances, and outstanding issues with team members and project managers. Manages workload and balances quality of work with deadlines. Completes proper documentation of work tasks per policy. Assists in controlling project costs and communicates any project-related expenses (as assigned). Suggests ways to better accomplish assigned tasks. Successfully meets deadlines, users expectations and project goals. Participates in departmental and project teams as requested in a support role and reports all relevant information and/or notes back to the rest of the team. Manages expectations and engages management to review/resolve any potential changes to project scope, expected deliverables, etc. Participates in post implementation review of projects. Implement changes while adhering to the change control policy and procedures for the project in order to deliver a successful solution to the customer. Communicates to all parties the natures, significance and risk factors of corresponding projects.
Team Building: Participates in training and professional development sessions. Participates in departmental teams. Travels independently to remote sites and communicates back to the team while working offsite (if assigned). Exhibits objectivity and openness to the view of others, including patients/families and customers. Offers assistance and support to co-workers. Contributes to building positive team spirit and cohesiveness. Balances team and individual responsibilities. Works proactively and cooperatively in group problem-solving situations. Encourages peers to seek innovative approaches to solve problems. Engages peers/ employees in improving the quality of the work.
Training & Education: Provides class-room training, one-on-one training, and end-user remediation for adult learners. Assesses staff readiness and abilities in the use of applicable systems. Provides end-user systems support.
This position may require travel to other West Virginia United Health System (WVUHS) facilities or affiliated sites to assist with implementations, training, and/or support
Adheres to the established policies of the WVUHS as well as the policies of the entity or entities where the IT team member is assigned to work and/or employed.
Accepts on-call responsibilities and responds with action, either by phone call or on-site as defined by Department Policy.
Other duties may be assigned.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping are necessary body movements utilized in performing duties through the work shift.
Ability to sit for extended periods of time.
WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is a standard office environment.
SKILLS AND ABILITIES:
Ability to handle and maintain confidential information.
Ability to work well under high stress conditions.
Ability to work independently or cooperatively as a team member.
Ability to adapt to various workloads and assignments.
Ability to work with multi-disciplinary groups.
Must have reading and comprehension ability.
Must be able to type.
Possess good oral and written communication skills.
Ability to prioritize tasks.
Ability to work in a fast paced and rapidly changing environment. Must be flexible.
Date Reviewed/Revised: July 2017