Current classified permanent status employees may be required to accept a Probational Appointment.
No Civil Service test score is required in order to be considered for this vacancy.
SUMMARY OF DUTIES
TRSL is seeking a self-motivated, humble, and talented team player to join it's in-house Network Support team.
The successful candidate will work on supporting and evolving TRSL's Server and Network infrastructure and help TRSL stay up to date with current and future technologies. Required attributes include: a proactive approach to Network issues and resolutions, good communication and team collaboration, a commitment to following and helping to enhance procedures and processes, a solid understanding of core Network technologies and a willingness and ability to learn new skills using online training services provided. The IT Technical Support Specialist reports to the Network IT Technical Support Supervisor and will need to provide lead or secondary support to the following areas:
- Backup scheduling and management
- Storage Area Network management
- VMware and planning and administration
- Server administration
- Microsoft IIS support
- Active Directory support
- Networking support
- Patching network appliances and software
As Part of a Career Progression Group, vacancies may be filled form this recruitment as an IT Technical Support Specialist 1, IT Technical Support Specialist 2, or IT Technical Support Specialist 3 depending on the level of experience of the selected applicant. Please click each job title to review specific information on the salary range, minimum qualifications and job specifications.
Applications submitted without the education and/or work experience sections completed will be considered incomplete and will not be considered. Resumes will not be accepted in lieu of an application listing complete work experience and education.
Applicants who are qualifying for the position based on college training or receipt of an baccalaureate degree should attach a copy of their college transcript to their online application in order to verify credentials. Transcripts may also be faxed, mailed, or emailed to the contact information below and must be received by the closing date of this posting. An official transcript is required upon hire.
Applicants with international degrees must provide an equivalency evaluation and a copy of their transcript at the time of application.
To apply for this vacancy, click on the "Apply" link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page.
All prospective new hires will be subject to employment eligibility verification via the federal government's E-verify system.
TRSL is an Equal Opportunity Employer and complies with the Americans with Disabilities Act.
For further information about this vacancy contact:
Aricka Hart - Human Resources
P.O. Box 94123
Baton Rouge, LA 70804
A baccalaureate degree plus two years of professional level experience in information technology or electrical engineering.
Two years of experience or training in information technology or electronic technician work will substitute for the baccalaureate degree.
Candidates without a baccalaureate degree may combine experience or training in information technology or electronic technician work and college credit to substitute for the baccalaureate degree as follows:
A maximum of 90 semester hours may be combined with experience or training in information technology or electronic technician work to substitute for the baccalaureate degree.
30 to 59 semester hours credit will substitute for six months of experience or training in information technology or electronic technician work towards the baccalaureate degree.
60 to 89 semester hours credit will substitute for one year of experience or training in information technology or electronic technician work towards the baccalaureate degree.
90 or more semester hours credit will substitute for one year and six months of experience or training in information technology or electronic technician work towards the baccalaureate degree.
College credit earned without obtaining a baccalaureate degree may be substituted for a maximum of one year and six months of experience or training in information technology or electronic technician work towards the baccalaureate degree. Candidates with 90 or more semester hours of credit, but without a degree, must also have at least six months of experience or training in information technology or electronic technician work to substitute for the baccalaureate degree.
An associate degree in computer science will substitute for the baccalaureate degree.
Verifiable experience in computer systems programming; or in systems, database, or network enterprise system support (hardware or software level) at a Louisiana State agency as a student worker enrolled in any baccalaureate degree program will substitute for a maximum of one year of the required professional experience on a month for month basis. A letter from the agency employing the former student must be submitted with the application and retained as part of the former student worker's record.
A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis-computer science, electrical engineering, information systems and decision sciences, computer engineering, telecommunications, or computer information systems will substitute for one year of the required experience.
A master's degree in the above fields will substitute for one year of the required experience.
Specialized degrees will substitute for a maximum of one year of the required experience.
Any college hours or degree must be from a school accredited by one of the following regional accrediting bodies: the Middle States Commission on Higher Education; the New England Association of Schools and Colleges; the Higher Learning Commission; the Northwest Commission on Colleges and Universities; the Southern Association of Colleges and Schools; and the Western Association of Schools and Colleges.
Function of Work:
To perform assigned tasks of increasing complexity in the installation, maintenance, and administration of software/hardware having department-wide impact for systems, database, or network for (LAN/WAN/Enterprise) system support.
Level of Work:
General supervision from higher-level Information Technology technical support personnel.
May exercise functional guidance to lower level technical support personnel on a project basis.
Location of Work:
May be used by all state agencies (Individual departments may restrict assignment of these duties to the Information Technology section.)
Differs from Information Technology Technical Support Analyst by the presence of systems software programming responsibilities.
Differs from higher level Technical Support jobs by the performance of tasks in the software, network, or database area, which are limited in scope and diversity, but which require general programming skills; also distinguished by formal training in systems software, network, or database programming.
Examples of Work
Attends formal training in systems software programming; studies hardware configurations, operating systems designs, and software programming languages.
Monitors daily production runs for the technical support unit (i.e., disc backups, database verifications, statistics and reports).
Performs assigned tasks of increasing complexity in the installation and maintenance of system software packages.
Codes, compiles, tests, debugs, modifies, and documents new or existing in-house software utilities.
Assists programmers and users in interfacing their application systems with system software packages, and in resolving program logic errors.
Defines data elements; designs and implements logical and physical structures for databases; writes and compiles definitions and descriptions of data elements into dictionary form for use by professionals and users.
Designs and writes operating systems programs to support database use and management in applications programming; trains professionals and users in the system; documents programming efforts; updates dictionary and modifies database software.
Implements and maintains database security, maintenance utilities, and documentation.
Performs system programming language support in accessing and creation of databases.
Installs and provides day-to-day end user support of the local area network by identifying, analyzing, testing and correcting program, machine, data, or procedural problems.
Researches, tests and documents network (LAN/WAN/Enterprise) operating systems, application software products, and associated peripheral hardware.
Compiles and maintains documentation of hardware and software configurations.
Installs software and hardware in order to manage, monitor and otherwise support an extensive computer systems network.
Assists in implementing a communications system connecting the various components of an enterprise network.
Assists in monitoring performance and efficiency of an enterprise network.