Description
Are you a customer service champion with previous call center experience? If so, an opportunity as a Pharmacy Services Representative with UPMC Health Plan's Pharmacy Operations team may be the perfect fit for you. In this role you will provide customer service support, in a call center environment, to UPMC Health Plan's Department of Pharmacy Services. You will interact with physicians, pharmacists, and members to obtain information pertinent to the decision-making process, explain Health Plan sponsored benefits, and assist with pharmacy claims processing functions. The scope of the information is primarily clinical and pharmacological in nature. This position will work a Monday through Friday schedule with weekends and holidays as needed.
This is a remote position.
Responsibilities:
- Handle all duties with the highest level of confidentiality.
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Accurately complete required documentation per department guidelines.
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Follow-up on inquires from UPMC Health Plan customers (physicians, members or pharmacists).
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Maintain current knowledge of all Health Plan and departmental polices and procedures.
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Respond to customer (physicians, members or pharmacists) requests and inquiries in a timely and accurate manner.
Qualifications
- High school diploma or equivalent.
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Pharmacy technician training preferred.
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Customer service and/or call center experience required.
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Basic knowledge of health care/managed care concepts. Good verbal and communication skills; including telephone skills.
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Proficiency in typing required.
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Ability to Microsoft Windows based PC and multi-line telephone.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
