Are you a customer service champion with previous call center experience? If so, an opportunity as a Pharmacy Services Representative with UPMC Health Plan's Pharmacy Operations team may be the perfect fit for you. In this role you will provide customer service support, in a call center environment, to UPMC Health Plan's Department of Pharmacy Services. You will interact with physicians, pharmacists, and members to obtain information pertinent to the decision-making process, explain Health Plan sponsored benefits, and assist with pharmacy claims processing functions. The scope of the information is primarily clinical and pharmacological in nature. This position will work a Monday through Friday schedule with weekends and holidays as needed.
This is a remote position.
- Handle all duties with the highest level of confidentiality.
Accurately complete required documentation per department guidelines.
Follow-up on inquires from UPMC Health Plan customers (physicians, members or pharmacists).
Maintain current knowledge of all Health Plan and departmental polices and procedures.
Respond to customer (physicians, members or pharmacists) requests and inquiries in a timely and accurate manner.
- High school diploma or equivalent.
Pharmacy technician training preferred.
Customer service and/or call center experience required.
Basic knowledge of health care/managed care concepts. Good verbal and communication skills; including telephone skills.
Proficiency in typing required.
Ability to Microsoft Windows based PC and multi-line telephone.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran