Ideal Services, a NearU Company in Holly Springs, NC is seeking Customer Service Representative
At Ideal, a NearU Company, we are committed to our employees, to their development, and to their work-life balance.
We respect you, we value you, we are NearU! Join our team to have the career and life that you deserve.
Perks of the job:
- A positive and employee driven work culture
- A career path tailored specifically to your skills and career and personal goals
- Top industry pay
- Everyone receives ongoing training
- Year-round stability with available overtime
- Ample opportunity for professional advancement
- Hours for this position 9am - 6pm
-Amazing benefits including medical, dental and health. Long- and short-term disability, Life and many more.
- 10 paid holidays
- PTO accrual beginning immediately
- 401k matching, 100% up to 3%, and 50% for 4% and 5%
- Family Oriented
Responsibilities include but not limited to:
The basic function of a Customer Service Representative is to provide care Ideal Services Heating and Cooling's customers/potential customers. The Planned Maintenance Agreement Coordinator is to accurately grow, track, and take care of all maintenance agreement customers.
- Back-up CSR/Dispatcher duties during peak call volumes, lunch breaks, after hours and due to absences or scheduled PTO/UPTO.
- Monitor personal, admin, info and dispatch email boxes and respond appropriately in a timely manner to customer requests.
- Coordinate with other CSR’s/Dispatcher to monitor Service Titan for appointments made through schedule engine throughout the day.
- Assign appropriate technician to newly scheduled service calls from schedule engine.
- Monitor alerts in Service Titan throughout the day.
- Ensure customers are made aware of technician delays – offer to reschedule when appropriate.Engage in weekly one-on-one sessions with the manager for coaching.
- Attend weekly customer service staff meetings and contribute whenever appropriate.
- Maintain acceptable KPI’s (Key Performance Indicators)
- Complete required training as assigned.
- Adhere to cybersecurity policies and guidelines.
- Adhere to building safety policies and guidelines.
Requirements:
- Call Center experience 2+ year required
- Qualifications:
- High school diploma or the equivalent
- Ability to multitask.
- Ability to work well under pressure.
- Ability to handle difficult customers professionally.
- Ability to represent Ideal Services in a professional manner with customers, vendors, staff and the general public.
- Accurately enter data into the computer
- Detail oriented and highly organized
- Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
Software:
- Microsoft Office Products – including Teams
- Service Titan
- Podium for webchat with customers
- Slack for interoffice exchanges
- ESC
- Verizon Connect Reveal
- All candidates are subject to pre-employment drug screenings and background checks
We consider all applications based on demonstrated education, experience and skills.
NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person
