We make Imagination happen. Not often does an opportunity come around where every single day at work you get to inspire dreams, have fun and do good. But that's exactly what we're all about. For more than 35 years, we've been enriching the imaginations of Washingtonians by helping them imagine all the possibilities of what they could do if they won. We've also been giving back to the state in more ways than you may realize. From the student who receives a college grant, to the convenience store owner supporting their family, to the CenturyLink Stadium employee; we've given billions to players and beneficiaries across the state over the years.
When it comes right down to it, we don't just sell amazing games that give people a chance to dream, we also do good. Because doing good is good to do.
Be a part of the fun by joining Washington's Lottery.
As the Secretary Lead, you will provide administrative and secretarial support to the Regional Sales Manager (RSM), District Sales Representatives (DSR), and Kiosk Supervisor in the Federal Way Office.
Compose and prepare correspondence, generate reports, make travel and hotel arrangements, submit expense reimbursements and monitor the budget for the Federal Way office. Keep records of motor pool vehicles, including mileage, repairs, accidents, etc.
Lead the Customer Service Specialist by training and assisting when necessary. Serves as backup to the Customer Service Specialist.
Create, format, edit, and maintain multiple tracking spreadsheets.
Generate and receive reports requested by the RSM or DSRs. Assist DSRs and retailers with problems and questions. Check status of tickets and packs in the field. Processes return ticket packs from the DSR's. Schedules ticket shreds and oversees shred process.
Coordinate retailer license applications. Complete paperwork and monitor progress of placement of Lottery equipment at retail locations.
Maintain and be responsible for regional warehouse to include incoming deliveries of Point of Sale (POS) material, promotional items, and all other warehouse items. Manage signage and in-counter dispenser requests for DSRs and/or Lottery retailers; track in database and send requests to Olympia. Order all office supplies.
Answer inquiries, resolve customer complaints including refund requests, and advise customers of proper procedures involved in appealing agency decisions; interpret policies, procedures, RCWs and WACs pertaining to ticket validation, game rules, and tax requirements. Assist player by checking and redeeming winning lottery tickets.
We are looking for someone who has:
High School graduation and two years' experience in an office setting performing administrative/clerical duties.
Knowledge of business English, spelling, grammar, punctuation.
Multi-Tasking - Ability to prioritize and perform multiple tasks in the same timeframe, handle interruptions appropriately, and return to incomplete tasks
Office/Administrative - Fully skilled in performing/full understanding of administrative procedures, office and organization methods. Familiar with Washington's Lottery policies and procedures.
Leading - assigning and directing work; instructing, coaching, and identifying training needs; and the ability to actively monitor employees' progress and performance and provide honest, timely feedback. Ability to provide guidance and direction to other staff, including setting goals and expectations, and monitoring performance. Ability to promote teamwork to accomplish tasks.
Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables. Knows and supports teammates' work and deliverables. Helps teammates who need or ask for support or assistance. Encourages team unity through sharing information and expertise, working together to solve problems, and putting team success first.
Adaptability - Adapts to and works effectively with a variety of situations and people; demonstrates diplomacy, tact, and discretion when dealing with others.
Customer Service – Intermediate - Possess a high degree of awareness about customer service and use those skills daily in interacting with others, both internally and externally. Able to communicate with others, whether internal or external, with a customer-service focus to give and receive information and instructions. Ability to work well with customers (responds verbally and in writing to inquiries; remains calm when dealing with angry, upset, or difficult customers; listens carefully and responds appropriately).
Lottery Technical Knowledge - Knowledge of RCWs, WACs, laws, and agency policies and procedures pertaining to general prize payment requirements, ticket validation, game rules, and tax requirements.
Office Proficiency - Proficienct with Microsoft Word to produce correspondence, tables, and other complex documents; ability to use Excel to produce, sort, filter, and edit spreadsheets; ability to use Outlook and SharePoint at a proficient level, and Internet Explorer. Willing and able to learn gaming system functions and reports.
Record Keeping – Intermediate - Document information or update records so that they reflect the most current information and form an account of changes, decisions, activity and work performed.
Warehouse Requirements - Must be able to lift up to 40 pounds and pull/push a pallet jack. Must be able to move and relocate heavy and awkwardly sized objects and use a step stool.
How to Apply
If you are viewing this job announcement online, click Apply above.
If you received a printed copy of this job announcement:
1. Go to www.careers.wa.gov
2. Click Look for Jobs
3. Click on Filter, then Department, select Washington's Lottery
4. Click on Secretary Lead, Federal Way
5. Click Apply
Application review will begin immediately. We reserve the right and may exercise the option to make a hiring decision at any time. It will be to the applicant's advantage to submit materials as soon as possible.
If you have any questions or need further information, please call (360) 890-2856.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Employees of the Lottery and their family members who reside in the same household are precluded by law from participating in the Lottery games.
We value diversity and inclusion and are committed to providing equal employment opportunity. We do not discriminate on the basis of race, creed, color, national origin, sex, sexual orientation/gender identity, age, disability, use of a guide dog or trained service animal due to a disability, familial status, marital status, honorably discharged veteran and military status, or status as a breastfeeding mother. Persons needing accommodation in the application/testing process or this announcement in an alternative format may call Human Resource at (360) 890-2856. Applicants who are deaf or hard of hearing may call (360) 810-2849 for assistance.