Front Desk Coordinator

Dogtopia Enterprises LLC - Herndon, VA

Full-time
Bring your dog to work? That?s right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will be the first point of contact as a Front Desk Coordinator. This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

What we offer: Let?s look at what Dogtopia does for you!

It?s always bring your dog to work day!
Education in basic dog obedience and training
Fun, Dynamic team culture with over 65 locations
Career progression based on performance
Additional certification programs available
Competitive wages with flexibility in scheduling
Now that we have the fun out of the way let?s get into the what you can offer us.

Day to day Duties

Data Entry
Creating Pet Parent Charts
Greeting EVERYONE that walks in or out of Dogtopia!
Understanding Dogtopia?s Retail items
Understanding our Dogtopia-isms

The Rules by which we, as DOGTOPIANS live by are:
We LOVE life unconditionally like a dog.

We STAY loyal to our pack.

We CHASE the absolute highest standards of safety.

We PLAY to our fullest potential.

We TREAT every day like It?s the Most Exciting Day Ever!

Clean and Safe Environment -to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete

Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia?s safety and cleaning standards.
Inventory management of cleaning, dog and 1st aid supplies.
Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.
Customer Service & Presentation

Maintains a neat and organized Front Desk team and area at all times.
Sets the example for the team on the 3 S?s (smile, story and satisfaction) and hold accountable to internal and external customer service standards.
Answering Phones, emails and questions from Pet Parents
Strive for high customer review ratings!
ENJOY your team! GROW your team! And PLAY to your fullest potential
As the Front Desk Coordinator you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand:https://www.youtube.com/watch?v=9FONo1u85eY

Qualifications:
Must love dogs
Ability to spend up to 100% of work time standing
Ability to work flexible days and hours, including holidays and weekends
Ability to work cohesively with others in a fun, fast paced environment
Strong customer service skills, along with customer tolerant
Ability to make/take phone calls while still assisting lobby
Must be comfortable with upselling