TECHNOLOGY ACCESSIBILITY COMPLIANCE OFFICER
DEPARTMENT OF ASSETS, INFORMATION AND SERVICES
NUMBER OF POSITIONS:
Under general supervision, the class reports to an Information Technology Director responsible for functioning as an expert in digital accessibility and compliance ensuring that persons with disabilities can access City of Chicago information, programs and services and performs related duties as required
- Meets with project stakeholders (e.g., project managers, designers, engineers, etc.) to establish project goals and resources for accessibility in all phases of project work
- Participates in the design, evaluation and validation of digital products maintained within the City’s digital structure
- Coordinates the implementation of digital accessibility on City digital platforms (e.g., websites, social media, software, etc.)
- Identifies issues and suggests potential solutions for accessibility barriers based on standards and mobile phone platform accessibility guidelines (e.g., W3C, WCAG 2.0 and WCAG 2.1)
- Supports community engagement and feedback and works to resolve digital accessibility barriers
- Conducts user research interviews and usability and accessibility tests on websites and applications and reports findings
- Interprets and ensures digital compliance with local, state and federal laws applicable to City of Chicago information and service delivery
- Functions as a resource for City departments and vendor partners by providing technical assistance and guidance on creating, implementing and maintaining accessible digital information
- Establishes and communicates Citywide standards and guidelines via blog posts and other online content
- Develops and coordinates enterprise-wide digital accessibility training, communication and outreach materials
- Ensures that work products launched by the City meet Web Content Accessibility Guideline standard requirements and/or provide guidance towards remediation of existing digital projects
- Develops, refines and implements enterprise-wide digital accessibility policies, procedures, and standards across multiple platforms and application environments to meet compliance and other City responsibilities
- Monitors and reports on the City’s ongoing compliance with digital accessibility regulations, internal policies, standards, and procedures.
- Advocates the importance of accessibility, inclusion, and universal design to partners and funders
- Keeps abreast of digital accessibility related technology, best practices and regulations
- Prepares technical and status reports for management review
- Performs business analysis including requirements gathering and gap analysis, as required
The list of essential duties is not intended to be inclusive; there may be other duties that are essential to particular positions within the class.
333 South State, Room 420, Chicago, IL
8:30 a.m. to 4:30 p.m., may have to work outside of normal business hours
THIS POSITION IS EXEMPT FROM CAREER SERVICE
Graduation from an accredited college or university with a Bachelor’s degree, plus two years of experience in computer assisted technology, information technology compliance/quality assurance and/or accessibility design and development, or an equivalent combination of education, training and experience
Should have strong experience in digital accessibility and compliance
Should be familiar with accessibility guidelines (e.g., W3C, WCAG 2.0 and WCAG 2.1)
- ACTIVE LEARNING - Understand the implications of new information for both current and future problem-solving and decision-making
- CRITICAL THINKING - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- JUDGEMENT AND DECISION MAKING – Consider the relative costs and benefits of potential actions to choose the most appropriate one
- COMPLEX PROBLEM SOLVING - Identify complex problems and review related information to develop and evaluate options and implement solutions
- COORDINATION WITH OTHERS – Adjust actions in relation to others’ actions
- SYSTEMS EVALUATION - Identify measures or indicators of system performance and the actions needed to improve or correct performance relative to the goals of the system
- SYSTEMS ANALYSIS – Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes
- QUALITY CONTROL ANALYSIS - Conduct tests and inspections of products, services, or processes to evaluate quality or performance
- TECHNOLOGY DESIGN – Generate or adapt equipment and technology to serve user needs
- TROUBLESHOOTING – Determine causes of operating errors and decide what to do about it
COMPREHEND INFORMATION - Understand information and ideas presented through effective communication methods.
COMMUNICATION-Communicate information and ideas effectively so others will understand
Disclaimer - "Accredited" means any nationally or regionally accredited college, university, or law school where the applicant is enrolled in or has completed an Associates, Bachelors, Masters, or Juris Doctorate degree program.
Education & Employment Verification - Please be advised that if you are selected to be hired you must provide, upon request, adequate information regarding your educational and employment history as it relates to the qualifications of the position for which you are applying. If you received your degree internationally, all international transcripts/diploma must be accompanied by a Foreign Credential Evaluation. If the City of Chicago cannot verify this information, any offer extended to you will be withdrawn and you will not be hired.
To be considered for this position you must provide information about your educational background and your work experience. YOU MUST include job titles, dates of employment, and specific job duties. (If you are a current City employee, Acting Up cannot be considered.) IF YOU FAIL TO PROVIDE this information at the time you submit your application, it will be incomplete and you will not be considered for this position. There are three ways to provide the information: 1) you may attach a resume; 2) you may paste a resume; or 3) you can complete the online resume fields.
This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected.
Your initial evaluation will be based on information provided on the application form and documents submitted with the application. Applications must be submitted by the individual applicant. No second party applicants will be accepted.
All employees of the City of Chicago must be actual residents of the City as outlined in 2-152-050 of the City of Chicago Municipal Code. Proof of residency will be required.
Applicants with disabilities should contact the City's Disability Officer at 312-744-4969 or firstname.lastname@example.org if they would like to request a reasonable accommodation in order to participate in the hiring process.
ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ANY AND ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.
The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer.
City of Chicago
Lori Lightfoot, Mayor
Please note, all positions with the City of Chicago close promptly at 11:59pm Central Standard Time (C.S.T.) Applications for this position will be accepted from June 14, 2021 until 11:59p.m. CST on July 14, 2021. No exceptions will be made.
Jun 14, 2021, 12:00:00 AM | Closing Date (Period for Applying) - External: Jul 14, 2021, 11:59:00 PM
BU: 20 | Salary: $92,928.00-99,624.00/year Pay Basis:Yearly