Assistant Chief Operating Officer

Nashville Physician Service Center - Brentwood, TN3.4

Assistant Chief Operating Officer(Job Number: 25537-153688)

Work Location: United States-Tennessee-Brentwood-Nashville Physician Service Center
Schedule: Full-time
Job Type: Directors & Managers


Parallon believes that organizations that continuously learn and improve will thrive. That's why, after more than a decade, Parallon remains dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future.

As one of the healthcare industry's leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized services in the areas of revenue cycle, purchasing, supply chain, technology, workforce management and consulting.

Parallon's purpose is simple. We serve and enable those who care for and improve human life in their communities.

Job Title- Assistant COO

Location- Brentwood, TN

General Job Summary – The Assistant COO position is designed to offer training and work experience in the Revenue Cycle financial setting, and prepare candidate to be a Chief Operating Officer.

Participant will work in key areas designated by COO and will work side by side with the COO on a daily basis. Areas of training include: oversight for Billing, Collections, Customer Service and coordination of operations at the center for all Revenue Cycle back-end processes and Urgent Care service line processes.

The length of the program is dependent on the candidate’s prior experience in the Revenue Cycle management and HCA experience. This position is designed for an individual with at least 5 years of management experience, preferably within at least one specialty area of the Revenue Cycle. Some travel (30-50%) will also be required.

Supervisor - Back Office COO

Supervises – N/A

Operational Duties/Areas of Training Include But Are Not Limited To:
Gain understanding of all policies and procedures, technology solutions and processes associated with the functional areas under the direction of the COO.
Gain understanding of the interdepartmental dependencies for entire operations.
Hands on experience in each of the functional areas including interaction with CEO, CFO, Division Management, Payors, Physician Services Group, Urgent Care management, center staff and multiple department directors.
Observe and participate in innovations, knowledge sharing and leading practices identification within the center and among peer group
Oversee compliance with SOX key controls within areas under the COO’s responsibility
Develop specific objectives, budgets, and performance standards for each area of responsibility
Observe and provide daily management and oversight to ensure processes occur accurately and timely in assigned areas.
Gain understanding of bad debt, charity and uninsured policies and monitor bad debt and contractual losses against budgeted levels
Monitor cash flow to ensure achievement of goals
Monitor compliance with administration policies and procedures to minimize process variation and maximize results
Supervise the preparation and maintenance of departmental policy and procedure manuals in compliance with FSD standards for monthly operational review
Establish center-specific controls and review mechanisms for procedures
Prepare A/R weekly and monthly reports for center COO and CEO
Review write-off listings, refund requests miscellaneous cash adjustments, and departmental expense vouchers and submit to administration for approval
Comply with all reimbursement and billing procedures for regulatory, third party and private insurance payers
Assist with staff reviews and prepare performance documents for direct reports
Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
Participate in monthly functional area conference calls with FSD and attend annual functional area meetings.
Other duties as assigned
Knowledge, Skills and Abilities
Technical Expertise – Some understanding of healthcare including knowledge of healthcare terms and accounts receivable processes.
Strategic Analysis - Analytical Review skills and ability to make decisions based on analysis
Organization - proactively prioritizes needs and effectively manages resources
Communication - communicates clearly and concisely. Ability to effectively interact with all levels of personnel.
Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Tactical execution - oversees the development, deployment and direction of complex programs and processes
Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures and systems
PC skills - demonstrates proficiency in Microsoft Office applications and others as required
Financial management - applies tools and processes to successfully manage to budget
Project Management - assesses work activities and allocates resources appropriately
Bachelor’s Degree in Business or related field required
Minimum 5 years experience in a revenue cycle management position within an urgent care service line or service center is required
Multi-facility experience preferred



Physical Demands/Working Conditions- Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 25 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Employee must be able to travel via commercial airline, automobile or other public transportation.

OSHA Category– The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.