Fine Jewelry Specialist

JCPenney - Oak Park Mall - Overland Park, KS

Part-timeEstimated: $26,000 - $35,000 a year
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Customer Service/Sales

-Looking for qualified candidates that have some selling background and are eager to build our business.

-Approaches customers in a friendly manner to engage, determine needs, and help customers make decisions about desired product or service

-Informs customers of key product attributes to generate interest and to build clientele

-Covers care/protection plans and suggests additional products to customers

-Meets or exceeds prescribed sales goals and productivity standards

-Greets and assists customers in finding products and delivers outstanding customer service

-Demonstrates WORTH behaviors consistently

-Partners with other team members when additional support is needed

-Actively listens to customer issues in a calm and agreeable manner to resolve problems

-Promotes FindMore with customers to drive sales and enhance customer service-

-Assists with credit, rewards and gift card programs throughout the store-

-Actively and enthusiastically engages customers to support the company’s Instant Credit Application Process (iCAP)

-Consistently meets established performance standards for the role, including (but not limited to) the company’s iCAP program, product and service sales, customer service, profit, productivity and attendance

RESULTS - Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others

OWNERSHIP - Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes

INTENSITY - Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency

Job Types: Part-time, Commission

Experience:

  • specialty business selling: 2 years (Preferred)

Shifts:

  • Morning (Preferred)
  • Mid-Day (Preferred)
  • Evening (Preferred)

Commission Only:

  • No

Work Location:

  • One location

Sales environment(s):

  • Sales floor
  • Store

Hours per week:

  • 10-19
  • 20-29
  • 30-39

Overtime often available:

  • No

Management:

  • Team Lead
  • Assistant Manager
  • Store Manager
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