Technical Support Representative

KORE Resource, Inc. - Robinson Township, PA

Full-time

Summary:

The position of Customer service/Technical Support is based in Pittsburgh, Pennsylvania. The primary responsibility of the Customer service/Technical Support is to provide the best customer service to internal and external customers every transaction, every time. This position's shift will be 11:30am to 8:00pm Monday through Friday.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide quality telephone and email support with a high degree of customer service, technical expertise and timeliness to both non-technical end-users as well as IT professionals
  • Proactively maintain communications with callers throughout the analysis and resolution process
  • Accurately document customer information and a detailed problem/issue description of all support calls/emails in a CRM system. Track open requests and keep requests current and complete
  • Work with other departments and internal teams to assure prompt and professional resolution of customer requests
  • Maintain current knowledge of all product offerings and support procedures in order to provide accurate solutions to customers
  • Strong written and verbal skills are necessary for interacting with customers; must be able to speak effectively; must be comfortable with extensive on-the-phone consultations
  • Requires strong attention to detail, outstanding resourcefulness, flexibility and the ability to work independently as well as within a team setting

QUALIFICATIONS REQUIRED (Non-Negotiable):

  • Technical and troubleshooting aptitude and/or experience
  • Experience with Microsoft Office products – Outlook, Word and Excel
  • Excellent verbal and written communication skills along with pleasant demeanor
  • Knowledge or experience with customer service management systems and tools
  • Availability to work mid-day/evening shifts

QUALIFICATIONS PREFERRED (Negotiable):

  • Background in providing customer service and technical support
  • Additional language skills a plus

EDUCATIONAL AND/OR WORK EXPERIENCE:

  • Associate degree or equivalent work experience
  • Knowledge or experience with customer service management systems and tools

Job Types: Full-time, Contract

Salary: $15.00 to $16.00 /hour

Experience:

  • Technical Support: 1 year (Preferred)

Education:

  • Associate (Required)

Location:

  • Robinson Township, PA (Preferred)

License:

  • Driver's License (Required)

Work authorization:

  • United States (Required)

Shifts:

  • Mid-Day (Required)