Managed Services Representative

Wombat Security Technologies - Pittsburgh, PA3.8

30+ days agoFull-timeEstimated: $37,000 - $49,000 a year
Wombat Security Technologies, a division of Proofpoint is seeking a Managed Services Representative to join our team at our Pittsburgh, PA office located in the Strip District.

Do you want to be known as a Cyber Security Leader?
Our Managed Services Representatives guide our Managed Service customers as they plan and implement their Cyber Security Training and Awareness programs. Our representatives bring Wombat’s experience and Best Practices with them. Our customers lean on us for our expertise and eye for detail.

Do you have the need for speed?
As our customer-base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at time management and prioritizing.

Do you sweat the small stuff?
Our customers rely on us to plan their projects and ensure they go off without a hitch. We’re organized, meticulous and responsive. All details are to be considered before rolling out a program. “If it’s mentionable, it’s manageable.”

Have a desire to work independently AND part of a team?
We believe it’s important to have demonstrated the ability to work independently or part of a team. While most of the work we do is independent, we share what we know and step in to assist others on the team in order to meet the needs of all our customers.

Objectives & Requirements:
Work with customers to plan their annual Security Training and Assessment program
Develop implementation and communication strategies
Create and launch training assignments, assessment campaigns and status reports
Resolve low-level technical issues as they pertain to Wombat Security software
Follow approved escalation process for all other software concerns
Handle a Managed Services account load and keep an updated status for each of the Managed Services customers in our CRM system. Must also provide detailed updates for customer interactions and planning sessions.

Bachelor’s degree or an equivalent combination of education and work experience
Excellent written and oral communications skills are mandatory, as is a solid understanding of SaaS
Strong interpersonal and customer management skills
Demonstrated ability to develop technical skills
Excellent time management skills
Adaptive skills, learns quickly, asks questions, and solves and resolves independently
High energy, confident, and enthusiastic attitude
Experience with HTML, Salesforce, Splunk, Microsoft Excel, Access and Project a plus
The company offers a competitive base salary and a full benefits package including Medical, Dental and Vision, paid vacation and holidays, 401(k) plan with employer match, life insurance, disability insurance and subsidized parking. Our office is located in the Strip District of Pittsburgh.

Wombat Security Technologies is an Equal Opportunity Employer (EOE).
Wombat uses E-Verify to confirm employment eligibility for all newly hired employees within the United States.