Opportunity Center Program Support Specialist

South Middlesex Opportunity Council - Framingham, MA3.7

Part-timeEstimated: $30,000 - $40,000 a year
Workforce Development

Workforce Development is a division of SMOC that focuses on employment, training, education and asset development with, Mobile Resource Team, Mobile Stabilization Team, Women's Transitional Program, Joan Brack Adult Learning Center, Young Parent Program, Individual Placement Support/Supported Employment, Ready Willing and Able, Fresh Start

Common Ground Resource Center (CGRC)

The CGRC is the hub of SMOC's housing and shelter services for single adults in Metro west. The CGRC provides a single point of entry into all SMOC's emergency, transitional and sober housing for the targeted population. The CGRC is staffed by an interdisciplinary team that evaluates all referrals to make the most appropriate placements and coordinates all housing, case management, and services for guests and participants in SMOC's continuum of housing and services in Metro west. The CGRC operates with the goals of homeless prevention, diversion, reduction of shelter stays and stabilization and maximized self-sufficiency.
The CGRC was opened in October 2006 as SMOC launched phase one of our plan to end homelessness for single adults in the region. In November 2007, SMOC issued a report on the first year of operations of the new coordinated and centralized system.


To improve the quality of life of low-income and disadvantaged individuals and families by advocating for their needs and rights; providing services; educating the community; building a community of support; participating in coalitions with other advocates and searching for new resources and partnerships.


Provide administrative support and assistance to the Opportunity Center which comprises Workforce Development and Common Ground Resource Center programs such as but not limited to; CIES Program, Secure Jobs Program, Homeless Young Adult Program, Transportation Program, Volunteer Income Tax Assistance (VITA), Summer Jobs for Youth Program, RWA, the Career Center/Library and others as funding permits. This position will work in close partnership with other SMOC departments including the Housing Consumer Education Center (HCEC).

  • Provide administrative support and serve as the front desk receptionist for the Opportunity Center which comprises Workforce Development, Common Ground Resource Center and the Computer Center/Library in Framingham.
  • Ensure cleanliness of reception areas including front desk and Career Center/Library.
  • Provide triage to walk-in clients and direct them and callers to the correct staff and meeting locations.
  • Receive incoming mail and deliveries.
  • Collect and maintain program and resource materials related to employment and community support for display in the Opportunity Center and for use in marketing packages.
  • Coordinate office supply orders and maintain appropriate inventory levels of general office supplies and equipment maintenance requests.
  • Coordinate and facilitate weekly information sessions for incoming clients to receive a general introduction to the programs and services currently available.
  • Create and maintain data collection tracking metrics through CSG Engage and Microsoft Office Suite programs.
  • Provide outreach and recruitment support for workforce development programs and trainings.
  • Attend & participate in engagement team meetings and communicate effectively with clients and staff in other programs.
  • Assist in implementation of emergency protocols and procedures.
  • Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
  • Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
  • Other duties as assigned.
  • Must be organized and detail oriented
  • Strong communication skills both verbally and in writing – bilingual candidates preferred
  • Computer skills and data entry experience
  • Experience in human services or non-profit environments is helpful
  • Candidate with valid driver’s license preferred
  • Directly reports to Workforce Development Directors.
  • Indirectly reports to Director of Program Operations (CGRC).
  • Direct reports of this position are none.
  • Must be able to sit for prolonged periods
  • Ability to lift and carry at least five pounds
This is an open office environment. After-hours availability is required on a rotating basis. As part of the responsibilities of this position, the Opportunity Center Program Support Specialist will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.