About Gloss Nail Bar:
Our mission is to provide an elevated experience for all our clients via top-notch nail services and hospitality. We pride ourselves on providing consistent, friendly, and luxurious service, with up-to-date techniques and highly-trained staff who strive for excellence.
About the team:
As the first and last impression of Gloss, the front desk staff carry a special responsibility to ensure every guest has a smooth and pleasant experience from booking through check-out. The front desk team must anticipate, customize, and service guests’ needs, and handle all interactions with the utmost levels of hospitality & professionalism.
To be successful in this role, you will demonstrate:
- Strong problem solving, time management, communication, organization, and leadership skills.
- Ability to think quickly and pivot as needed in a fast-paced environment.
- Passion and drive for flawless service, and the ability to train and direct others to the same levels of excellence.
- Excellent presentation, communication, and interpersonal skills.
- Creative problem solving and analytical skills, with good attention to detail.
- Sense of ownership and accountability, helping to identify areas for improvement among the team and working with management to develop and deliver targeted training for staff.
- Interpersonal skills and the ability to build relationships with guests and other staff members.
- Proficiency with utilizing a computer (point-of-sale system, Microsoft Word and Excel, Google Docs and Sheets).
In this role, you will:
- Check guests into the salon, ensuring that guest receives the service requested (with the requested technician where possible).
- Check guests out at the end of service, providing a breakdown of the bill as needed, and settling the bill accurately through credit card or cash transaction.
- Respond to all guest requests, inquiries, or complaints in an accurate and timely manner. Interactions with guests will be in-person, phone, and via text message.
- Accurately assess guest needs and wants, then deliver personalized services and recommendations to achieve maximum customer satisfaction while complying with all Gloss policies and procedures.
The ideal candidate will have 2+ years’ experience in a retail / hospitality environment.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Morning shift
- Rotating weekends
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
- Houston, TX 77019 (Required)
Ability to Relocate:
- Houston, TX 77019: Relocate before starting work (Required)
Work Location: In person
