Customer Service Representative / Call Center

Heartland ECSI - Warrendale, PA (30+ days ago)2.9


As a Customer Service Representative, you will provide superior customer service during each customer interaction in our call center environment. This includes following all components of the ECSI call strategy and accurately completing transactions in a timely manner while complying with federal student loan regulatory policies and procedures. You will also participate in team activities to support the ECSI Call Center service initiatives.

Job Details:
Customer Service Representative / Call Center - We offer great pay and a great work environment.

We are a growing payment technology solutions organization based in Warrendale that offers its employees; a casual work environment, health Insurance after 30 days of employment, and a generous amount of paid time-off.

Heartland ECSI, a division of Global Payments provides comprehensive solutions that simplifies student life, maintaining student access privileges and enabling payment transactions across colleges and universities.

Our employees around the world are focused on providing the best services possible to meet the needs of our customers.
Our tagline; Service. Driven. Commerce provides a platform for how our employees across the globe think and act.

We’re looking for Customer Service Representatives in our Call Center with

One year of experience in a customer service environment
Excellent interpersonal and motivational skills Innovative and self-starter
Ability to work with minimum supervision
Proficient with Microsoft office software and computer technology

Heartland ECSI is based in Warrendale, PA. with easy access from all parts of the Pittsburgh area.

Why Should You Apply?

Competitive Pay
Great benefits
Full-time hours
Opportunities for Advancement
Gym and cafeteria on-site
16 days PTO
7 paid holidays

We are an EOE F/M/D/V.

Global Payments, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.