Customer Service Representative

OfficeTeam - Owings Mills, MD (30+ days ago)3.8


Available Positions for Customer Service Representatives!

OfficeTeam has a need for a highly-skilled, articulate Customer Representative to join the growing workforce in the Printing/Publishing industry. Are you someone who loves creating durable and productive customer relationships? Then this may be the role for you. This position is based in a dynamic and fast-paced environment. This could be the long term temporary-to-fulltime Customer Service Representative position you're looking for, if you can work in Owings Mills, Maryland!

Your responsibilities

  • Deliver outstanding, friendly customer service in a timely fashion
  • Retrieve and oversee the sending of written business communications
  • By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers
  • Organize and route incoming telephone calls
For immediate consideration email your resume to Rachel.heavrin@officeteam.com or call 410.527.2029. - Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • Strong problem-solving skills
  • Strong communication skills, both verbally and in writing
  • Ability to interact effectively with internal and external partners and clients/customers
  • Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
  • 2+ years' experience of demonstrated performance in a goal-driven customer-focused environment preferred
  • Basic knowledge in computer software programs and office equipment
  • Supportive, positive attitude with a professional demeanour applied to all tasks
  • Excellent customer service and office administrative skills
  • Excellent problem solving skills in Microsoft Office applications
  • Foundational knowledge in switchboard phones from 1-10 lines
  • Expertise in none
  • Adeptness in filing
  • Proficiency in navigating basic office equipment and protocols
  • Mail machine experience
  • Comprehensive knowledge of mail processing
  • Demonstrated knowledge of customer service
If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!