Desktop Support Engineer Intern

Elevations Credit Union - Broomfield, CO3.6

When joining Elevations, you can expect to work for a company that:

Provides amazing experiences and creates raving fans.
Strives to provide solutions for a better life and promises employees it will be the best place they have ever worked.
Wins awards such as “Best Bank”, “Best Companies to Work for in Colorado” and even the “Malcolm Baldrige National Quality Award”, the only Presidential award for quality.
Has a highly-engaged workforce and emphasizes career growth, empowerment and servant leadership.

What’s in it for you :
Onsite fitness center
Bi-weekly Lunch and Learns with the executive team
Career development, trainings, career coaching, job shadowing, mentoring program
Culture of excellence and continuous improvement
We strive to be the best place you’ve ever worked!

We are seeking a current undergraduate student who's interested in learning more about desktop support! Local candidates only, please.

Position Summary/Objective: Responsible for desktop/peripheral customer support and configuration. Maintains, analyzes, troubleshoots, and repairs computer workstations, mobile technologies and computer peripherals. Documents, maintains/tracks upgrades, and replaces hardware and client software applications. Remains familiar with standard concepts, practices, and procedures within the IT field. Other duties may include network, printer, copier, helpdesk, fax and telephone support.

Essential Functions include:
Provides technical support for workstations, desktop applications, and peripherals
Monitors and tracks service ticket requests and communicates the status of problem resolution with the end user
Creates detailed service ticket requests and routes service ticket requests to the appropriate department if required
Tests and monitors desktop systems during application upgrades through change control methodology
Performs workstation hardware installations and/or replacements
Supports all branches and business lines to ensure their systems requirements are met

Reports to: VP IT Operations

Direct Reports: This role does not have supervisory responsibility

Required Education and Experience:
Current undergraduate student
Windows Desktop administration
Microsoft Office Productivity applications
Fundamental application, network, and system security practices

Work Environment: This job operates in an office setting and routinely uses standard office equipment

Physical Requirements: Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 40 lbs of force occasionally to lift, carry, push, pull, or move objects.

Position Type/Expected Hours of Work: Full time, 40 hours per week

Classification: Non-Exempt

Location: Elevations Support Center

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.